Indispensable By Monday

Foreword (Joseph Grenny). Preface. Acknowledgments. Part 1 Help Your Company, Help Yourself. What's in It for You? What Does Indispensability Look Like? Employed? Keep the Job You Have. Unemployed? Get the Job You Want. 1,800 Business Leaders Can't Be Wrong: What Your Boss Wants You to Do. Do You Bring in More Than You Cost? All Dollars Are Not Created Equal: How to Find the Most Valuable Ones. The Resume That Speaks Volumes: Capture Your Contributions. Death of the Suggestion Box: May It Rest in Pieces. Part 2 Pull Money out of Thin Air. Creating Unexpected Profit Is Always Your Best Strategy. Profit Source 1: Yes, There Are Still Costs to Be Cut. Profit Source 2: Ansoff Revisited--How to Harvest More Money from Customers. Profit Source 3: Refunds and Rebates--Get 'Em While They're Hot. Profit Source 4: Improve Every Process and Earn by Every Improvement. Profit Source 5: Catch Costly Mistakes Quickly, Before They Get Out the Door. Profit Source 6: If Mistakes Do Get Out the Door, Recover Lost Customers. Profit Source 7: Print Money at Work by Doing Your Own Job Better. Profit Source 8: How I Spent My Summer Vacation--Finding $500,000 in New Zealand. Profit Source 9: Supply Your Suppliers with Profit--Let Them Supply Discounts in Return. Profit Source 10: Become Indispensable to Customers by Giving Them Money. Profit Source 11: Improve Company Cash Flow and Become a Hero. Profit Source 12: Give Your Company an Unexpected Competitive Advantage. Profit Source 13: Should You Work More for Less Money or Work Less for More? Profit Source 14: Soft Skill, Solid Results. Part 3 Making It All Work. Starting Monday Morning. Problem Solving: Generate Only the Highest Value Solutions. The New and Improved Performance Appraisal. If You're in Sales, Outsell Everyone Else. If You're a Leader, Lead Toward Increased Profits. Everything You Need to Know about Accounting--and It's Not Much. Afterword What Else Is in It for You? About the Author. Notes. Index.