Managing Conflict at Work

The main theme of this text is that we stand no chance of improving any of the difficult interactions we experience at work so long as we remain trapped by the unconsciously learnt habits of everyday thinking. The authors show how we can escape this trap and make the interactions we found difficult much more effective by learning to apply three powerful but easy-to-remember principles. This text offers readers a realistic possibility of improving their interpersonal skills at work, whilst grounding this in reliable theory. Clearly relating theory to practice with practical excercises to encourage mastery of approach, it is a must-buy for those studying organizational behaviour, organizational psychology and communication.