Managing Conflict at Work

The main premise of this text is that if we remain trapped by the unconsciously learnt habits of everyday thinking, we stand no chance of improving any of the difficult interactions we experience at work. Skilfully showing how we can escape this trap and make the interactions we found difficult much more effective, Clark and Myers introduce powerful but easy-to-remember principles, and offer readers a realistic possibility of improving their interpersonal skills at work. Examining examples of real-life behaviour, they introduce, and deal with ten common and generic types of difficulty at work.

This exciting text clearly relates theory to practice and takes on an exciting approach that makes this a must-read for those studying organizational behaviour, organizational psychology and communication.