The Mediation Process
Practical Strategies for Resolving Conflict
3rd Edition
Published on 30. April 2003
Book
Paperback/Softback
624 pages
978-0-7879-6446-7 (ISBN)
Description
Since it was first published in 1986, "The Mediation Process" has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.
More details
Edition
3rd Revised edition
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
Illustrations
Dimensions
Height: 230 mm
Width: 151 mm
Thickness: 41 mm
Weight
712 gr
ISBN-13
978-0-7879-6446-7 (9780787964467)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
05/2014
4th Edition
Jossey-Bass
€78.50
Shipment within 15-20 days
Previous edition
Book
05/1996
2nd Edition
Jossey-Bass
€55.35
Article exhausted; check for reprint
Person
Christopher W. Moore is a founding partner in CDR Associates, a mediation, conflict management, and training firm based in Colorado with clients worldwide. In addition to working with companies and many levels of government in the United States, Moore has conducted training programs in countries such as Indonesia, Russia, Guatemala, and South Africa.
Content
Preface. Part One: Understanding Dispute Resolution and Mediation. 1.Approaches to Managing and Resolving Conflict. 2.How Mediation Works. Part Two: Laying the Groundwork for Effective Mediation 3 Managing Initial Contacts with the Disputing Parties. 4.Selecting a Strategy to Guide Mediation. 5.Collecting and Analyzing Background Information. 6.Designing a Detailed Plan for Mediation. 7.Building Trust and Cooperation. Part Three: Conducting Productive Mediations. 8.Beginning the Mediation Session. 9.Defining Issues and Setting an Agenda. 10.Uncovering Hidden Interests of the Disputing Parties. 11.Generating Options for Settlement. Part Four: Reaching a Settlement 12 Assessing Options for Settlement. 13.Conducting Final Bargaining and Reaching Closure. 14.Achieving Formal Agreement or Settlement. 15.Strategies for Dealing with Special Situations. 16.Strategies for Multiparty Mediation. 17.Toward an Excellent Practice of Mediation. Conclusion: Challenges for the Growth and Development of Mediation. Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility. Resource B: Mediation Services Agreement: Sample Waiver and Consent Form. Resource C: Settlement Documentation Form: Sample Memorandum of Understanding. Resource D: List of Professional Associations and Organizations, Journals, and Training Resources. References. About the Author. Name Index. Subject Index.