Serviceology for Services
Selected papers of the 1st International Conference of Serviceology
Published on 27. September 2016
Book
Paperback/Softback
X, 375 pages
978-4-431-56354-9 (ISBN)
Description
Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16-18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Reviews / Votes
From the book reviews:
"This book is a collection of 38 papers that were presented at the First International Conference on Serviceology . . The authors always start by explaining the problem addressed in the paper. This is followed by a succinct summary of the supporting literature. . business process practitioners will find that this book adds new understanding of how business processes should be framed and designed. In my judgment, this book should be added to every university's library." (Don Chand, Computing Reviews, October, 2014)More details
Edition
Softcover reprint of the original 1st ed. 2014
Language
English
Place of publication
Tokyo
Japan
Target group
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
292 s/w Abbildungen
X, 375 p. 292 illus.
Dimensions
Height: 279 mm
Width: 210 mm
Thickness: 20 mm
Weight
1057 gr
ISBN-13
978-4-431-56354-9 (9784431563549)
DOI
10.1007/978-4-431-54816-4
Schweitzer Classification
Other editions
Additional editions
Masaaki Mochimaru | Kanji Ueda | Takeshi Takenaka
Serviceology for Services
Selected papers of the 1st International Conference of Serviceology
Book
06/2014
Springer
€160.49
Shipment within 10-15 days
Content
Data assimilation & human modeling.- Enhancing Service Analysis and Testing with VR/AR/MR.- Healthcare service.- Mechanism design for services.- Psychological aspects & neuromarketing.- Product Service System (PSS).- Public & urban service.- Regional development & policymaking.- Service economy and productivity.- Service innovation and design.- Service management & marketing.- Service robotics.- Service theory.- Tourism & hospitality.