Assessing Organizational Performance in Higher Education
1st Edition
Will be published approx. on 3. November 2006
Book
Paperback/Softback
288 pages
978-0-7879-8640-7 (ISBN)
Description
The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that "one-size-fits-all" does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.
Reviews / Votes
"Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities. . ." (Journal of College Student Development, 09-10/2007) "The release of Assessing Organizational Performance in Higher Education by Barbara A. Miller could not be better timed in light of the need for greater accountability from public entities... Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities, and extensive knowledge of systems to each chapter of this publication.... Assessing Organizational Performance in Higher Education is a useful tool for those who are seeking meaningful ways to evaluate the effectiveness of their organization. In addition, graduate students and entry-level staff will find this a worthy primer to understanding the complexity of organizations and the necessity for measurement." -- Narbeth R. Emmanuel, Southern Illinois University Edwardsville, in Journal of College Student Development, September/October 2007.More details
Series
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 280 mm
Width: 216 mm
Thickness: 15 mm
Weight
721 gr
ISBN-13
978-0-7879-8640-7 (9780787986407)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Barbara A. Miller
Assessing Organizational Performance in Higher Education
E-Book
05/2016
Jossey-Bass
€52.99
Available for download
Person
Barbara A. Miller, Ph.D. (formerly Lembcke) is an organizational development consultant to colleges and universities, and serves on the faculty at DePauw University, Greencastle, Indiana. Previously Miller was senior policy and planning analyst at George Mason University, Fairfax, Virginia. The author served three years as an evaluator and examiner with the Malcolm Baldrige Quality Award Program and has served as an outside consultant.
Content
Tables, Figures, Exhibits, and Worksheets vii
Foreword, by Suzanne Swope xiii
Preface xv
About the Author xxi
Chapter 1 Purpose of Assessment 1
Chapter 2 Organizations as Systems: Internal Elements 35
Chapter 3 Organizations as Systems: External Elements 89
Chapter 4 Assessment Methods and Terminology 111
Chapter 5 Defining and Measuring Organizational Performance 129
Chapter 6 Creating and Maintaining Assessment Programs 219
Glossary 239
References 249
Index 252
Foreword, by Suzanne Swope xiii
Preface xv
About the Author xxi
Chapter 1 Purpose of Assessment 1
Chapter 2 Organizations as Systems: Internal Elements 35
Chapter 3 Organizations as Systems: External Elements 89
Chapter 4 Assessment Methods and Terminology 111
Chapter 5 Defining and Measuring Organizational Performance 129
Chapter 6 Creating and Maintaining Assessment Programs 219
Glossary 239
References 249
Index 252