Managing the Lodging Operation
Published on 12. July 2005
Book
Hardback
336 pages
978-0-13-112993-1 (ISBN)
Description
Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.
More details
Content
1. Introduction-How to Manage a Hotel.
2. Protecting the Assets: Guests, Employees, Structure and Contents.
3. Protecting the Assets: Financial Controls.
4. Managing Supply and Demand.
5. Improving Employee Performance.
6. Increasing Income: Revenue Management.
7. Increasing Income: Cost Management.
8. Improving Productivity.
9. Managing Customer Service.
10. Managing Quality.
2. Protecting the Assets: Guests, Employees, Structure and Contents.
3. Protecting the Assets: Financial Controls.
4. Managing Supply and Demand.
5. Improving Employee Performance.
6. Increasing Income: Revenue Management.
7. Increasing Income: Cost Management.
8. Improving Productivity.
9. Managing Customer Service.
10. Managing Quality.