
Managing the Lodging Operation
Robert Christie Mill(Author)
Pearson (Publisher)
Published on 12. July 2005
Book
Hardback
336 pages
978-0-13-112993-1 (ISBN)
Description
Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 244 mm
Width: 179 mm
Thickness: 20 mm
Weight
666 gr
ISBN-13
978-0-13-112993-1 (9780131129931)
Schweitzer Classification
Content
1. Introduction-How to Manage a Hotel.
2. Protecting the Assets: Guests, Employees, Structure and Contents.
3. Protecting the Assets: Financial Controls.
4. Managing Supply and Demand.
5. Improving Employee Performance.
6. Increasing Income: Revenue Management.
7. Increasing Income: Cost Management.
8. Improving Productivity.
9. Managing Customer Service.
10. Managing Quality.
2. Protecting the Assets: Guests, Employees, Structure and Contents.
3. Protecting the Assets: Financial Controls.
4. Managing Supply and Demand.
5. Improving Employee Performance.
6. Increasing Income: Revenue Management.
7. Increasing Income: Cost Management.
8. Improving Productivity.
9. Managing Customer Service.
10. Managing Quality.