Management Skills
Resource Based Approach for the Hospitality and Tourism Industries
Published on 1. December 1994
Book
Paperback/Softback
210 pages
978-0-304-32924-3 (ISBN)
Description
This text provides the basis for a complete marketing course or module for students of hospitality or tourism. Each chapter has review questions, extension questions and practical exercises. Topics covered include: communicating effectively; working with others; and planning and organizing.
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Content
Understanding the individual - differences, perceptions, relationships; communicating effectively - listening, responding, presenting; working with others - teams and groups, motivation, leading; planning and organizing - time management, decision making, problem-solving; dealing effectively with difficult situations - conflict, stress and anger, assertiveness.