Knowledge Management
Concepts and Best Practices
Published on 26. October 2000
Book
Hardback
XXII, 265 pages
978-3-540-67484-9 (ISBN)
Description
By Robert C. Camp, PhD, PE Chairman Global Benchmarking Network (GBN), Best Practice InstituteT, Rochester, NY, USA The perception, sharing, and adoption of best practices is mostly attributed to the activity called benchmarking. Obtaining maximum value from best practices is usually attributed to knowledge management. One is an extension of the other. Knowledge management can be looked upon as the management of knowledge about best practices whether in the mind as human capital or as intellectual assets or property. Most organizations now recognize the absolute imperative for the identification and collection of best practices through benchmarking. It can be a strategic strength when practiced and a fatal weakness if not pursued. But there is a serious disconnection in the exchange and adoption process. Despite significant advances in the approaches and technology that pursue improvement (six sigma, process redesign, customer relationship management, etc.), organizations continue to experience great difficulty in successfully transferring leading practices. Some would say these are exemplary, proven, observed, or promising, but, in the final analysis, they are best practices -with the objective of becoming world class. More insight is needed into how leading, or best practices are transferred and adopted - said differently, best practices for knowledge transfer or knowledge management.
More details
Language
English
Place of publication
Heidelberg
Germany
Publishing group
Springer Berlin
Target group
College/higher education
Professional and scholarly
Illustrations
121figs.
Dimensions
Height: 23.5 cm
Width: 15.5 cm
Weight
540 gr
ISBN-13
978-3-540-67484-9 (9783540674849)
DOI
10.1007/978-3-662-04466-7
Schweitzer Classification
Other editions
New editions
Book
05/2003
2nd Edition
Springer
€106.99
Shipment within 10-15 days
Additional editions
Professor Dr.-Ing. Kai Mertins | Dipl.-Sozw. Peter Heisig | Dipl.-Psych. Jens Vorbeck
Knowledge Management
Best Practices in Europe
E-Book
03/2013
1st Edition
Springer
€85.59
Available for download
Content
Introduction.- Design Fields: P. Heisig: Business Process Oriented Knowledge Management.- J. Vorbeck, I. Finke: Motivation and Competence for Knowledge Management.- P. Heisig, J. Vorbeck, J. Niebuhr: Intellectual Capital.- I. Hoffmann: Knowledge Management Tools.- Survey: P. Heisig, J. Vorbeck: Benchmarking Survey Results.- Case Studies: P. Heisig, F. Spellerberg: Knowledge Management: The 'One Company Platform' - Arthur D. Little, Inc.- P. Heisig, J. Vorbeck: Cultural Change Triggers Best Practice Sharing - British Aerospace plc.- J. Vorbeck, R. Habbel: Sophisticated Information Technology to Promote Knowledge Sharing and Communication - Booz Allen & Hamilton.- P. Heisig, J. Runeson: Measuring Intangible Assets for Sustainable Business Growth - Celemi AB. Medium-Sized and Fast Growing.- J. Vorbeck, P. Heisig: Knowledge Management and Customer Orientation - Hewlett Packard Austria.- J. Vorbeck, P. Heisig, A. Martin, P. Schütt: Knowledge Management in a Global Company - IBM Global Services.- P. Heisig, C. Berg, P. Drtina: Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak.- J. Vorbeck, I. Finke: Sharing Process Knowledge in Production Environments - Roche Diagnostics - Laboratory Systems.- P. Heisig, O. Diethert, U. Romanski: Measuring Knowledge and Generating Knowledge about the Future - Skandia AFS and Skandia Lebensversicherungen AG.- P. Heisig: Secure Tacit and External Knowledge in the Insurance Industry.- KM in Europe: European Landscape of Knowledge Management.