Knowledge Management
Concepts and Best Practices
2nd Edition
Published on 19. May 2003
Book
Hardback
XXXI, 384 pages
978-3-540-00490-5 (ISBN)
Description
By Leif Edvinsson Professor of Intellectual Capital University of Lund Lund, Sweden In a marketplace, characterized by the growing importance of intangibles and knowledge, as we have not only in Europe today, it has become more and more evident how important knowledge management and Intellectual Capital manage ment has become. Some of us who started this knowledge exploration journeys some decades ago could perhaps realize how quickly this theme should become so important. Today it is on almost every executive's agenda. The timing, the context and the comprehensive content of this second edition could not have been better. In this second edition the authors have extended their overview with case studies and facts that confirm what we intuitively knew. Knowledge and intangibles are a top strategic issue. It is vital for an organization if it wants to be competitive, sus tainable and profitable. The solid overview and the holistic review and testing of the theories with real cases, gives the reader a lot of facts and models of how man agement could invest in this area with very good return, in one case with a return of investment of 200 % in one year! It is a very extensive work on the growing field of knowledge management. In its extension guidelines and emerging standards are already visible, as e. g. the guide lines from the Danish government on IC reporting or of the Norwegian Associa tion of Financial Analysts.
More details
Edition
Second Edition 2003
Language
English
Place of publication
Berlin
Germany
Publishing group
Springer Berlin
Target group
Professional and scholarly
Professional/practitioner
Edition type
New edition
Illustrations
XXXI, 384 p.
Dimensions
Height: 235 mm
Width: 155 mm
Thickness: 23 mm
Weight
633 gr
ISBN-13
978-3-540-00490-5 (9783540004905)
DOI
10.1007/978-3-540-24778-4
Schweitzer Classification
Other editions
Additional editions
E-Book
03/2013
2nd Edition
Springer
€96.29
Available for download
Book
12/2010
2nd Edition
Springer
€117.69
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Previous edition
Professor Dr.-Ing. Kai Mertins | Dipl.-Sozw. Peter Heisig | Dipl.-Psych. Jens Vorbeck
Knowledge Management
Concepts and Best Practices
Book
10/2000
Springer
€85.59
Article exhausted; check for reprint
Content
1 Introduction.- I: Design Fields.- 2 Business Process Oriented Knowledge Management.- 3 The Fraunhofer Knowledge Management Audit (FKM-Audit).- 4 Motivation for Knowledge Management.- 5 Role Models, Human Resources and Strategy.- 6 Knowledge Management Tools.- 7 Intellectual Capital: Measuring Knowledge Management.- II: Survey.- 8 Delphi Study on the Future of Knowledge Management - Overview of the Results.- 9 A Survey on Good Practices in Knowledge Management in European Companies.- 10 How German Companies Employ Knowledge Management. An OECD Survey on Usage, Motivations and Effects.- III: Case Studies.- 11 Knowledge Management - Results of a Benchmarking Study.- 12 Knowledge Management: The Holistic Approach of Arthur D. Little, Inc..- 13 The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability.- 14 Cultural Change Triggers Best Practice Sharing - British Aerospace plc..- 15 Knowledge Management and Customer Orientation Hewlett Packard Austria.- 16 Knowledge Management in a Global Company - IBM Global Services.- 17 Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak.- 18 Sharing Process Knowledge in Production Environments - Roche Diagnostics - Laboratory Systems.- 19 KnowledgeSharing@MED - Enabling Knowledge Sharing by Turning Knowledge into Business.- IV: KM - Made in Europe.- 20 Building Communities. Organizational Knowledge Management within the European Commission's Information Society Technologies Programme.- List of Figures.- References.- Recommended Further Readings.- Editors.- Contributors.