Resolving Conflict
Establish Trusting and Productive Relationships in the Workplace
Published on 1. January 2002
Book
Paperback/Softback
144 pages
978-1-85703-774-6 (ISBN)
Description
Trust, openness and collaboration are vital for productive working relationships. However, conflict and low morale are often the norm. There is a need for new ways to manage relationships at work. This book fulfils this need. It doesn't just talk about the importance of openness, trust and collaboration; it will show you how to create this reality.
Reviews / Votes
"This book offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration." Sir John Harvey-JonesMore details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Little, Brown Book Group
Product notice
Paperback (UK-B)
Illustrations
illustrations
Dimensions
Height: 198 mm
Width: 129 mm
Weight
180 gr
ISBN-13
978-1-85703-774-6 (9781857037746)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Shay McConnon | Margaret McConnon
Resolving Conflict
How to Manage Disagreements and Develop Trust and Understanding
Book
04/2004
2nd Edition
How To Books Ltd
€32.38
No shipping information available
Persons
Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that specialises in 'Winning Relationships' in the workplace. They have co-authored 16 books on personal development and currently work with leading companies in Europe and the USA.
Content
How the view explains our differences; differences in personality types; fight the difference or celebrate it?; are you building a bridge or a barrier?; understand and manage your feelings; develop your skills and increase your choices; four steps to resolution; preventing conflict. Appendices: what's your style; resolution route; handling accusations; group conflict; listen and talk; at a glance.