Managing Difficult People
Proven Strategies to Deal with Awkwardness in Business Situations
Published in May 2000
Book
Paperback/Softback
144 pages
978-1-85703-573-5 (ISBN)
Description
Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on working relationships.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Little, Brown Book Group
Target group
Professional and scholarly
Illustrations
illustrations
Dimensions
Height: 215 mm
Width: 135 mm
Weight
155 gr
ISBN-13
978-1-85703-573-5 (9781857035735)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Karen Mannering
Managing Difficult People
Effective Management Strategies for Handling Challenging Behaviour
Book
08/2001
2nd Edition
How To Books Ltd
€31.13
Shipment within 3-4 weeks
Content
Meeting difficult people; preparing yourself; identifying difficult behaviour; dealing with difficult situations at work; dealing with difficult customers; managing difficult staff; working with difficult colleagues; coping with difficult managers; handling difficult teams; pulling it all together.