Managing Difficult People
Effective Management Strategies for Handling Challenging Behaviour
2nd Edition
Published on 1. August 2001
Book
Paperback/Softback
112 pages
978-1-85703-748-7 (ISBN)
Description
Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on harmonious working relationships.
Reviews / Votes
'A really good reference book...invaluable to the newly promoted supervisor or manager.' Executive PAMore details
Edition
2nd Revised edition
Language
English
Place of publication
London
United Kingdom
Publishing group
Little, Brown Book Group
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 215 mm
Width: 135 mm
Weight
180 gr
ISBN-13
978-1-85703-748-7 (9781857037487)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Karen Mannering
Managing Difficult People
Proven Strategies to Deal with Awkwardness in Business Situations
Book
05/2000
How To Books Ltd
€32.37
Article exhausted; check for reprint
Person
Karen Mannering has worked extensively in personal development, helping people fulfil their own potential and to adapt to diverse workplace situations. She is an experienced trainer and author, and a regular contributor to numerous business magazines. Lives: Maidstone, Kent.
Content
1. Meeting difficult people 2. Preparing yourself 3. Identifying difficult behaviour 4. Dealing with difficult situations at work 5. Dealing with difficult customers 6. Managing difficult staff 7. Working with difficult colleagues 8. Coping with difficult managers 9. Handling difficult teams 10. Pulling it all together