Leader to Leader (LTL), Volume 69, Summer 2013

HESSELBEIN & COMPANY Frances Hesselbein 4 Strengthening Daily Life and Civil Society Common questions and common challenges across the sectors Lee Cockerell 7 The Customer Rules Make service excellence part of every employee s job description Kiran Mazumdar-Shaw 12 Leading with a Social Conscience Commitment to humanity and passion to make a difference Leland A. Russell 17 First Principles for Winning in a Warp Speed World Forethought, integration, responsibility, speed, and transitions Rebecca Shambaugh 24 Integrated Leadership: Leveraging Gender Strengths to Drive Better Business Outcomes Better balance means better business results EXECUTIVE FORUM Chip R. Bell and Marshall Goldsmith 31 Mentor Leaders: Making Learning a Competitive Strategy An atmosphere of openness to conflicting and opposing views Elliott Masie 37 Leadership Development Personalized! A series of experiments and innovations David Marquet 42 How to Release the Untapped Creativity, Passion, and Intellect of Your Employees From leader follower to leader leader Lisa Bodell 48 Innovation Starts with a Kill Manifesto Create space for innovation by eliminating the obstacles Arthur B. Markman 55 Toward a Smarter Workforce Bring cognitive science research into your leadership practice FROM THE FRONT LINES Mentoring as a Source of Organizational Advantage 60 A positive and direct effect on key work outcomes The Role of Project Management in the Execution of Corporate Strategy 61 Tools, techniques, and practices