Managing Service Operations
Strategies, Innovations and Sustainable Technologies
1st Edition
Will be published approx. on 3. September 2098
Book
Paperback/Softback
288 pages
978-0-7494-8458-3 (ISBN)
Description
Managing Service Operations is based on research conducted by the three authors as well as a team of contributors. Its main focus is on operations and supply chain in the service industry and the Industry 4.0 environment. It presents a balanced account of academic and practitioner perspectives. This essential guide includes chapter summaries, key learning points, boxed case studies and suggestions for further reading at the end of each chapter.
Managing Service Operations focuses on rapid transformations in service design, operations and supply chain organizational activities. It examines the new operational goals required, including lean, agile, digitized and automated activities. The book presents theory, research and practical case studies on: key management support technologies for service oriented economy; effective service network strategies, routines, and methodologies to integrate physical, information and financial flows; innovative approaches for managing downstream operational processes. Online supporting resources include exercises and sample exam questions, PowerPoints of lesson plans.
Managing Service Operations focuses on rapid transformations in service design, operations and supply chain organizational activities. It examines the new operational goals required, including lean, agile, digitized and automated activities. The book presents theory, research and practical case studies on: key management support technologies for service oriented economy; effective service network strategies, routines, and methodologies to integrate physical, information and financial flows; innovative approaches for managing downstream operational processes. Online supporting resources include exercises and sample exam questions, PowerPoints of lesson plans.
More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (trade)
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-0-7494-8458-3 (9780749484583)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Sudhanshu Joshi | Samuel Fosso Wamba | Jose Arturo Garza-Reyes
Managing Service Operations
Strategies, Innovations and Sustainable Technologies
Book
approx. 09/2098
1st Edition
Kogan Page Ltd
€207.98
Not yet published
Persons
Sudhanshu Joshi is Associate Professor and Senior Researcher in School of Management, Doon University, India. He has almost 10 years of professional experience in issues related to sustainability and development.
Samuel Fosso Wamba is Professor at the Toulouse Business School, France.
Jose Arturo Garza-Reyes is Professor of Operations Management and Head of the Centre for Supply Chain Improvement at the College of Business, Law and Social Sciences in the University of Derby, UK.
Samuel Fosso Wamba is Professor at the Toulouse Business School, France.
Jose Arturo Garza-Reyes is Professor of Operations Management and Head of the Centre for Supply Chain Improvement at the College of Business, Law and Social Sciences in the University of Derby, UK.
Content
Chapter - 01: Introduction;
Chapter - 02: Context and evolution of service networks;
Chapter - 03: Skills and people management in the service networks - Linking strategic value chain to organizational culture;
Chapter - 04: Energy management in service networks;
Chapter - 05: Strategic human resource management and green interventions;
Chapter - 06: Sustainability concerns across the service sector - Outlook and challenges;
Chapter - 07: Importance of innovation in service supply chains in retail industries - Evidences from developed and developing countries;
Chapter - 08: Strategic cost management among global firms - Supply chain finance adoption models, enablers and barriers in context to cyber-physical service system;
Chapter - 09: Impact of service supply chain collaborations on industry 4.0 value chain creation, overall efficiency, sustainability and firm performance - Service sector experience;
Chapter - 10: Greening the industry 4.0 - Sustainability goals and future directions;
Chapter - 11: The impact of strategic alignment of industry 4.0 on service supply chain's performance;
Chapter - 12: Industry 4.0 and service operations - Sustainability issues and future directions;
Chapter - 13: Conclusion
Chapter - 02: Context and evolution of service networks;
Chapter - 03: Skills and people management in the service networks - Linking strategic value chain to organizational culture;
Chapter - 04: Energy management in service networks;
Chapter - 05: Strategic human resource management and green interventions;
Chapter - 06: Sustainability concerns across the service sector - Outlook and challenges;
Chapter - 07: Importance of innovation in service supply chains in retail industries - Evidences from developed and developing countries;
Chapter - 08: Strategic cost management among global firms - Supply chain finance adoption models, enablers and barriers in context to cyber-physical service system;
Chapter - 09: Impact of service supply chain collaborations on industry 4.0 value chain creation, overall efficiency, sustainability and firm performance - Service sector experience;
Chapter - 10: Greening the industry 4.0 - Sustainability goals and future directions;
Chapter - 11: The impact of strategic alignment of industry 4.0 on service supply chain's performance;
Chapter - 12: Industry 4.0 and service operations - Sustainability issues and future directions;
Chapter - 13: Conclusion