
Business Process Management
John Jeston(Author)
Routledge (Publisher)
3rd Edition
Published on 15. January 2014
Book
Paperback/Softback
688 pages
978-0-415-64176-0 (ISBN)
Article exhausted; check for reprint
Description
Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book's runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership-BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines.
This highly anticipated third edition brings Jeston and Nelis' practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM.
This thoroughly revised and updated new edition includes:
* Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions
* New and revised case studies throughout
* New chapters on questions that have become more crucial since the second edition's publication: How should we start-top-down or bottom-up? Should we be customercentric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors?
* Due to popular demand, a new and expanded section on IT in BPM
* A brand new companion website including slides and assignment answers!
This highly anticipated third edition brings Jeston and Nelis' practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM.
This thoroughly revised and updated new edition includes:
* Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions
* New and revised case studies throughout
* New chapters on questions that have become more crucial since the second edition's publication: How should we start-top-down or bottom-up? Should we be customercentric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors?
* Due to popular demand, a new and expanded section on IT in BPM
* A brand new companion website including slides and assignment answers!
More details
Edition
3rd New edition
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Edition type
New edition
Illustrations
188 farbige Abbildungen, 85 farbige Tabellen, 1 Farbfoto bzw. farbiges Rasterbild, 187 farbige Zeichnungen
187 Line drawings, color; 1 Halftones, color; 85 Tables, color; 188 Illustrations, color
Dimensions
Height: 248 mm
Width: 174 mm
Weight
1338 gr
ISBN-13
978-0-415-64176-0 (9780415641760)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions

Book
01/2018
4th Edition
Routledge
€75.70
Article exhausted; check for reprint
Additional editions

John Jeston
Business Process Management
Book
01/2014
3rd Edition
Routledge
€163.42
Article exhausted; check for reprint
Previous edition

John Jeston | Johan Nelis
Business Process Management
Practical Guidelines to Successful Implementations
Book
01/2008
2nd Edition
Butterworth-Heinemann
€40.84
Article exhausted; check for reprint
Person
John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.
Johan Nelis works for Oakton, an Australian consulting and technology firm as Business Improvement Practice Manager. He established and managed BPM practices in Europe and Australia. He was co-founder and Vice Chairman of the Dutch BPM Forum and Chairman of the Sydney Forum.
Johan Nelis works for Oakton, an Australian consulting and technology firm as Business Improvement Practice Manager. He established and managed BPM practices in Europe and Australia. He was co-founder and Vice Chairman of the Dutch BPM Forum and Chairman of the Sydney Forum.
Content
Part I: Frequently asked questions Part II: BPM - how do you do it? Part III: Case Studies and BPM Maturity Part IV: Appendices