Radical Experiential Views
The Consumption Experience and Customer Value
Published on 18. July 2025
Book
Paperback/Softback
586 pages
978-1-63651-531-1 (ISBN)
Description
"Radical" Experiential Views: The Consumption Experience and Customer Value by Morris B. Holbrook dives deep into the transformative role of consumer experiences in shaping value perceptions. This groundbreaking work challenges traditional marketing models by emphasizing the emotional and experiential aspects of consumption, offering a fresh perspective on how customers engage with products and services. Holbrook's radical approach blends psychological, social, and economic theories, providing readers with a comprehensive understanding of the dynamic relationship between consumers and the marketplace.
With a focus on the subjective nature of value, this book examines how experiences influence buying behavior, satisfaction, and loyalty. It is an essential read for both academics and professionals who wish to deepen their knowledge of experiential marketing and customer value creation. Holbrook's innovative framework offers insights that are highly relevant to today's experience-driven consumer culture, making this book an invaluable resource for those seeking to enhance their understanding of modern marketing and consumer behavior.
More details
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 31 mm
Weight
837 gr
ISBN-13
978-1-63651-531-1 (9781636515311)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Morris B. Holbrook is the now-retired W. T. Dillard Professor Emeritus of Marketing, Graduate School of Business, Columbia University, New York City. Holbrook received his Bachelor's Degree from Harvard College (English Literature) in 1965, his MBA from Columbia University in 1967, and his Ph.D. in Marketing from Columbia University in 1975. From 1975 to 2009, he taught courses at the Columbia Business School in areas such as sales management, marketing strategy, research methods, consumer behavior, and commercial communication in the culture of consumption. His research has covered a wide variety of topics in marketing, consumer behavior, and related areas with a special focus on issues concerning communication in general and aesthetics, semiotics, hermeneutics, art, entertainment, music, jazz, motion pictures, nostalgia, animal companions, and stereography in particular. His recent books and monographs include Postmodern Consumer Research: The Study of Consumption as Text (with Elizabeth C. Hirschman, SAGE, 1992); Daytime Television Game Shows and the Celebration of Merchandise: The Price Is Right (1993); The Semiotics of Consumption: Interpreting Symbolic Consumer Behavior in Popular Culture and Works of Art (with Elizabeth C. Hirschman, 1993); Consumer Research: Introspective Essays on the Study of Consumption (SAGE, 1995); Consumer Value: A Framework for Analysis and Research (edited, 1999); Playing the Changes on the Jazz Metaphor: An Expanded Conceptualization of Music, Management, and Marketing-Related Themes (2007); Music, Movies, Meanings, and Markets: Cinemajazzamatazz (2011) and Consumer Behavior: New Essays on the Study of Consumption (2025). He lives with his wife Sally on the Upper West Side of Manhattan, where he pursues hobbies such as playing the piano and vibraphone, attending jazz and classical concerts, going to movies and the theater, collecting musical recordings, making stereographic photos, watching sunsets, taking long walks, window shopping, and being kind to cats.