
Operations Management
Strategic Context and Managerial Analysis
Terry Hill(Author)
Palgrave Macmillan (Publisher)
Published on 20. April 2000
Book
Paperback/Softback
720 pages
978-0-333-77592-9 (ISBN)
Article exhausted; check for reprint
Description
An authoritative introduction to the operations function within business. Whether it is a pair of jeans, a midday snack, a live concert, a haircut, a PC or a hospital check-up, operations is central to its provision. Throughout, this textbook clearly explains the breadth of tasks and range of management skills involved, whilst placing the subject within the wider business organization, highlighting the strategic contribution of the operations function. Adopting a managerial approach to the subject, Hill's book is particularly suitable for MBA and post experience students who do not require such a "tools and techniques" approach to the subject. Up-to-date, and with an international flavour throughout, the text makes use of numerous real-world illustrations and case vignettes. In addition, to reflect the growth of the service sector, it provides a balance between service and manufacturing material. Concluding with over 20 extended case studies from both the manufacturing and service sectors, plus numerous end-of-chapter discussion questions, this should be useful reading for students taking operations management courses.
The following supporting materials are freely available to adoptors of the text: Instructors Manual - the author has written an accompanying lecturer's manual providing detailed notes on how to teach the long case studies, making it suitable for seminar and project work, and answers to the end-of-chapter questions in the text; Data Disk - data from the book is available on disk (or intranet version), allowing the students to simulate the data in the text.
The following supporting materials are freely available to adoptors of the text: Instructors Manual - the author has written an accompanying lecturer's manual providing detailed notes on how to teach the long case studies, making it suitable for seminar and project work, and answers to the end-of-chapter questions in the text; Data Disk - data from the book is available on disk (or intranet version), allowing the students to simulate the data in the text.
More details
Language
English
Place of publication
Basingstoke
United Kingdom
Target group
College/higher education
Illustrations
illustrations
Dimensions
Height: 245 mm
Width: 189 mm
Weight
1401 gr
ISBN-13
978-0-333-77592-9 (9780333775929)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions

Terry Hill
Operations Management
Book
04/2006
2nd Edition
Palgrave MacMillan
€78.17
Article is exhausted, reprint undefined

Terry Hill
Operations Management
Book
02/2005
2nd Edition
Palgrave MacMillan
€106.66
Article exhausted; check for reprint
Previous edition
Book
02/2001
Palgrave Macmillan
€13.61
Article exhausted; check for reprint
Person
TERRY HILL is Professor of Operations Management at the London Business School and is a leading, international figure in the field of operations management. Before moving into higher education he spent several years in operations management and continues to have a successful consultancy practice. - He has held previous appointments at Bath and Warwick Universities.
Content
The Operations Management Task - Operations Strategy - Introducing and Developing Products and Services - The Operations Process: Choice and Trade-Offs - The Operations Process: Design - Capacity Management - Operations Systems: Technology Development - Operations Control, Scheduling and Execution - Managing Quality - Inventory: Its Management and Control - Time: the Common Denominator; Managing Operations - Productivity - Managing Human Resources - Supply Chain Management - Improving Operations - Maintenance