Operations Management

Reviews / Votes

'It offers a practical, contemporary view of the essential value-adding role that effective operations management can offer organisations, and I would recommend it as a core or recommended text for not only management students at both the undergraduate and MBA levels, but as essential reading for managers at all organisational levels.' -- Benjamen Fraser, Management Research News 'There is undoubtedly no-one who understands core operations management better than Terry Hill or can write so clearly about it. He has done an excellent job of updating this text with current examples which will help students relate operations to their experience.' - Kate Blackmon, University of Bath [now at Templeton College, Oxford] 'Drawing on his wide experience of operations management, Terry Hill applies his characteristic strategy-based approach to a wide variety of operations. In doing so, he reinforces the importance of good operations management for any organization and provides essential reading for students of the subject.' - Professor Par A...hlstrom, Chalmers University of Technology, Sweden 'Provides excellent teaching material for an introductory course in operations management. The book presents the important conceptual material in operations management, and includes very teachable cases involving management issues in both service and production operations.' - Professor William L Berry, Richard Ross Chair in Management, The Ohio State University, USA 'A great book on operations, and a great book on services. Terry Hill presents a sound methodology that sets a clear path toward outstanding performance improvements and gives students the confidence to achieve top level results.' - Alberto Portioli Staudacher, Politechnico di Milano, Italy 'Takes a strategic perspective of how operations drives the alignment and enabling of business and operations strategies to competitive market requirements. Terry Hill addresses important developments which have put operations management back on the top of the corporate agenda. His new edition features an increased emphasis on services and the new specialized chapter on design of service delivery systems is a valuable addition.' - Professor Willem Selen, Macquarie Graduate School of Management, Australia 'Provides the reader with a clear understanding of today's operations management concepts as well as implementation issues. With a good balance of production and service aspects, a clear focus on the strategic aspects of operations management, and many up-to-date examples and cases.' - Professor Dr Ann Vereeke, Vlerick Leuven Gent Management School and Ghent University, Belgium 'Terry Hills Operations Management session is both a rewarding and enriching experience. Through the sessions he brings to life the importance and relevance of the area. The cases he uses clearly illustrate the underpinning principles of the areas. I have no reservations in recommending attendance of these sessions to anyone and I am confident that all who attend will go away refreshed and invigorated by the experience.' - Raymond Rogers, Coventry Business School, UK 'In the second edition of Operations Management Terry Hill has comprehensively covered the subject from Strategic Issues through Planning and Control to Operations Improvement. It has a clear framework, is up to date, well referenced, and well illustrated. It has a good balance between service and manufacturing, and presents the central role of operations in the whole organisation and an international context.' - Dr Simon Dupernex, Derbyshire Business School, University of Derby, UK 'I used the 2000 version of the book, particularly the case studies, with great success. The 2004 book is even better. There is plenty of material on the management of Service Operations which is particularly relevant to me and my students who work or expect to work in the service sector. The case studies are an excellent teaching tool. They allow concepts to be illustrated and discussed in a way that students can understand and easily relate too.' - Veronica Earle, Foundation Degree Course Leader, Buckinghamshire Business School, BCUC, UK