PMP: Project Management Professional Exam Review Guide

Introduction xix Chapter 1 Project Foundation 1 Defining a Project 2 Project Characteristics 2 Operations 3 Progressive Elaboration 4 Stakeholders 4 Defining Project Management 6 Project Management 6 Programs 7 Portfolios 7 Project Management Office 7 Identifying Project Management Skills 8 Understanding Organizational Structures 10 Functional Organizations 11 Projectized Organizations 12 Matrix Organizations 13 Understanding the Project Environment 14 Understanding Project Life Cycles and Project Management Processes 15 Project Phases and Project Life Cycles 16 Project Management Process Groups 17 Plan-Do-Check-Act Cycle 21 Recognizing Professional and Social Responsibility 21 Upholding Individual Integrity 22 Advancing the Industry 31 Review Questions 34 Answers to Review Questions 36 Chapter 2 Initiating the Project 37 Understanding the Project Management Knowledge Areas 38 Project Integration Management 39 Project Scope Management 40 Project Time Management 42 Project Cost Management 43 Project Quality Management 44 Project Human Resource Management 45 Project Communications Management 46 Project Risk Management 47 Project Procurement Management 48 Performing a Project Assessment 50 Initiating a Project 50 Selecting a Project 51 Defining the High-Level Project Scope 57 Identifying High-Level Risks, Assumptions, and Constraints 57 Developing the Project Charter 58 Inputs of the Develop Project Charter Process 59 Tools and Techniques of the Develop Project Charter Process 60 Outputs of the Develop Project Charter Process 61 Obtaining Project Charter Approval 62 Performing Key Shareholder Analysis 62 Inputs of the Identify Stakeholders Process 63 Tools and Techniques of the Identify Stakeholders Process 64 Outputs of the Identify Stakeholders Process 65 Bringing the Processes Together 65 Review Questions 68 Answers to Review Questions 70 Chapter 3 Planning the Project 71 Assessing the Requirements 73 Inputs of Collect Requirements 75 Tools and Techniques of Collect Requirements 75 Outputs of Collect Requirements 77 Creating the Work Breakdown Structure 79 Understand the Scope Management Plan 79 Define Scope 79 Create WBS 84 Developing a Cost Management Plan 90 Understand the Cost Management Plan 90 Estimate Costs 90 Determine Budget 95 Developing a Project Schedule 99 Understand Schedule Management Plan 100 Define Activities 100 Sequence Activities 103 Estimate Activity Resources 107 Estimate Activity Durations 111 Develop Schedule 115 Developing a Human Resource Plan 126 Inputs of Develop Human Resource Plan 127 Tools and Techniques of Develop Human Resource Plan 128 Outputs of Develop Human Resource Plan 129 Developing a Communications Management Plan 131 Inputs of Plan Communications 132 Tools and Techniques of Plan Communications 132 Outputs of Plan Communications 135 Developing a Procurement Management Plan 136 Inputs of Plan Procurements 138 Tools and Techniques of Plan Procurements 139 Outputs of Plan Procurements 141 Developing a Quality Management Plan 145 Inputs of Plan Quality 146 Tools and Techniques of Plan Quality 147 Outputs of Plan Quality 151 Developing a Change Management Plan 152 Developing a Risk Management Plan 153 Plan Risk Management 153 Identify Risks 157 Perform Qualitative Risk Analysis 163 Perform Quantitative Risk Analysis 166 Plan Risk Responses 171 Inputs of Plan Risk Responses 172 Tools and Techniques of Plan Risk Responses 173 Outputs of Plan Risk Responses 175 Obtaining Project Management Plan Approval 177 Conducting a Kickoff Meeting 181 Meeting Attendees 181 Meeting Topics 181 Bringing the Processes Together 182 Project Scope Management Knowledge Area Review 184 Project Time Management Knowledge Area Review 185 Project Cost Management Knowledge Area Review 185 Project Quality Management Knowledge Area Review 186 Project Human Resource Management Knowledge Area Review 186 Project Communications Management Knowledge Area Review 186 Project Risk Management Knowledge Area Review 187 Project Procurement Management Knowledge Area Review 188 Review Questions 190 Answers to Review Questions 192 Chapter 4 Executing the Project 193 Obtaining and Managing Resources 194 Acquire Project Team 194 Conduct Procurements 197 Maximizing Team Performance 202 Develop Project Team 203 Manage Project Team 211 Executing the Project Management Plan 216 Direct and Manage Project Execution 216 Distribute Information 220 Manage Stakeholder Expectations 222 Implementing Approved Changes 225 Implementing the Quality Management Plan 226 Inputs of Perform Quality Assurance 227 Tools and Techniques of Perform Quality Assurance 227 Outputs of Perform Quality Assurance 229 Implementing the Risk Management Plan 230 Bringing the Processes Together 231 Project Integration Management Knowledge Area Review 232 Project Quality Management Knowledge Area Review 232 Project Human Resource Management Knowledge Area Review 233 Project Communications Management Knowledge Area Review 234 Project Procurement Management Knowledge Area Review 235 Review Questions 236 Answers to Review Questions 238 Chapter 5 Monitoring and Controlling the Project 239 Measuring Project Performance 240 Monitor and Control Project Work 240 Administer Procurements 243 Managing Changes to the Project Scope, Schedule, and Costs 248 Verify Scope 248 Control Scope 250 Control Schedule 252 Control Costs 255 Ensuring Adherence to Quality Standards 264 Perform Quality Control 264 Updating the Risk Register 271 Monitor and Control Risks 272 Assessing Corrective Actions 275 Perform Integrated Change Control 275 Communicating Project Status 281 Report Performance 281 Bringing the Processes Together 285 Project Integration Management Knowledge Area Review 286 Project Scope Management Knowledge Area Review 287 Project Time Management Knowledge Area Review 287 Project Cost Management Knowledge Area Review 288 Project Quality Management Knowledge Area Review 289 Project Communications Management Knowledge Area Review 290 Project Risk Management Knowledge Area Review 291 Project Procurement Management Knowledge Area Review 292 Review Questions 293 Answers to Review Questions 295 Chapter 6 Closing the Project 297 Obtaining Final Acceptance 298 Close Project or Phase 298 Close Procurements 300 Transferring Ownership 303 Obtaining Financial, Legal, and Administrative Closure 303 Formal Project Endings 304 Trends 304 Administrative Closure 305 Distributing the Final Project Report 307 Collating Lessons Learned 307 Archiving Project Documents 308 Measuring Customer Satisfaction 308 Bringing the Processes Together 309 Project Integration Management Knowledge Area Review 310 Project Procurement Management Knowledge Area Review 311 Review Questions 312 Answers to Review Questions 314 Appendix About the Companion CD 315 What You'll Find on the CD 316 Sybex Test Engine 316 Electronic Flashcards 316 PDF of Glossary of Terms 316 Adobe Reader 316 System Requirements 316 Using the CD 317 Troubleshooting 317 Customer Care 318 Index 319