
Consumer Behavior: Building Marketing Strategy (Int'l Ed)
McGraw-Hill Education (Asia) (Publisher)
12th Edition
Published on 16. April 2012
Book
832 pages
978-981-4607-53-7 (ISBN)
Description
Consumer Behavior: Building Marketing Strategy provides students with a usable, strategic understanding of consumer behavior. The authors believe that knowledge of the factors that influence consumer behavior can, with practice, be used to develop sound marketing strategy. As a consequence, the text integrates theory, strategy-based examples, and application.
More details
Edition
12th edition
Language
English
Place of publication
Singapore
Singapore
Target group
College/higher education
Dimensions
Height: 256 mm
Width: 203 mm
Thickness: 28 mm
Weight
1 gr
ISBN-13
978-981-4607-53-7 (9789814607537)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Del I. Hawkins, Ph.D., is Emeritus Professor of Marketing at the University of Oregon. Del is a specialist in the areas of marketing strategy, entrepreneurship, and consumer behavior. He has been involved extensively in global executive management training, has taught extensively around the world including Japan, Germany, and Grenada, and has won the outstanding MBA teaching award at Oregon several times. Del's research has been published in many prestigious marketing journals and he authored two other textbooks in marketing research and research methods. Del has served in many high-level administrative roles at Oregon including Associate and Acting Dean of the Lundquist College of Business at the University of Oregon.
David L. Mothersbaugh, Ph.D., is Professor and Robert C. Morrow Faculty Fellow at The University of Alabama, where he has served as a faculty member or administrator for 27 years. David's teaching and research are in the areas of consumer behavior, advertising, services marketing, and marketing strategy. David has published some 25 reference journal articles and conference proceedings, has won a number of research excellence awards, and has served on 17 dissertation committees. His teaching has earned him numerous awards at the undergraduate and executive education level. He is currently the Associate Dean for Undergraduate and International Programs at the Culverhouse College of Business where he oversees the development and deployment of various student engagement and success initiatives focusing on high-impact practices. David's prior administrative roles at UA have also involved student-focused program development and include Marketing Department Head, Acting Director of Global Business, and Founding Director of the UA Services Marketing Program.
University Of Oregon
David L. Mothersbaugh, Ph.D., is Professor and Robert C. Morrow Faculty Fellow at The University of Alabama, where he has served as a faculty member or administrator for 27 years. David's teaching and research are in the areas of consumer behavior, advertising, services marketing, and marketing strategy. David has published some 25 reference journal articles and conference proceedings, has won a number of research excellence awards, and has served on 17 dissertation committees. His teaching has earned him numerous awards at the undergraduate and executive education level. He is currently the Associate Dean for Undergraduate and International Programs at the Culverhouse College of Business where he oversees the development and deployment of various student engagement and success initiatives focusing on high-impact practices. David's prior administrative roles at UA have also involved student-focused program development and include Marketing Department Head, Acting Director of Global Business, and Founding Director of the UA Services Marketing Program.
University Of Oregon
Content
Part I - Introduction
Chapter 1 - Introduction
Part II - External Influences
Chapter 2 - Cross-cultural Variations in Consumer Behavior
Chapter 3 - The Changing American Society: Values
Chapter 4 - The Changing American Society: Demographics
Chapter 5 - The Changing American Society: Subcultures
Chapter 6 - The American Society: Family and Households
Chapter 7 - Group Influence on Consumer Behavior
Part III - Internal Influences
Chapter 8 - Perception
Chapter 9 - Cross-cultural Variations in Consumer Behavior
Chapter 10 - Motivation, Personality, and Emotion
Chapter 11 - Attitudes and Influencing Attitudes
Chapter 12 - Self-Concept and Lifestyle
Part IV - Consumer Decision Process
Chapter 13 - Situational Influences
Chapter 14 - Consumer Decision Process and Problem Recognition
Chapter 15 - Information Search
Chapter 16 - Alternative Evaluation and Selection
Chapter 17 - Outlet Selection and Purchase
Chapter 18 - Post-Purchase Processes, Customer
Satisfaction, and Customer Commitment
Part V - Organizations as Consumers
Chapter 19 - Organizational and Buyer Behavior
Chapter 20 - Marketing Regulation and Consumer Behavior
Chapter 1 - Introduction
Part II - External Influences
Chapter 2 - Cross-cultural Variations in Consumer Behavior
Chapter 3 - The Changing American Society: Values
Chapter 4 - The Changing American Society: Demographics
Chapter 5 - The Changing American Society: Subcultures
Chapter 6 - The American Society: Family and Households
Chapter 7 - Group Influence on Consumer Behavior
Part III - Internal Influences
Chapter 8 - Perception
Chapter 9 - Cross-cultural Variations in Consumer Behavior
Chapter 10 - Motivation, Personality, and Emotion
Chapter 11 - Attitudes and Influencing Attitudes
Chapter 12 - Self-Concept and Lifestyle
Part IV - Consumer Decision Process
Chapter 13 - Situational Influences
Chapter 14 - Consumer Decision Process and Problem Recognition
Chapter 15 - Information Search
Chapter 16 - Alternative Evaluation and Selection
Chapter 17 - Outlet Selection and Purchase
Chapter 18 - Post-Purchase Processes, Customer
Satisfaction, and Customer Commitment
Part V - Organizations as Consumers
Chapter 19 - Organizational and Buyer Behavior
Chapter 20 - Marketing Regulation and Consumer Behavior