The Handbook of Marketing Research
Uses, Misuses, and Future Advances
1st Edition
Published on 17. August 2006
Book
Hardback
720 pages
978-1-4129-0997-6 (ISBN)
Description
CHOICE MAGAZINE Outstanding Academic Title for 2007
"In addition to discussing relevant content, the various contributors to the book are excellent communicators. Sentences are clear, paragraphs are coherent, and chapters fulfill the promise of their introductions, and readers will benefit from the diagrams, figures, and charts that are used to enhance the text. I enjoyed reading this book and recommend it highly. This book will be of particular interest to advanced students, academics, and practitioners. Although statistical background is necessary to comprehend the advanced analytical techniques, most readers are likely to benefit from the overviews provided in this well-written book."
-Guldem Gokcek, JOURNAL OF MARKETING
The Handbook of Marketing Research: Uses, Misuses, and Future Advances comprehensively explores the approaches for delivering market insights for fact-based decision making in a market-oriented firm. Divided into four parts, the Handbook addresses (1) the different nuances of delivering insights; (2) quantitative, qualitative, and online data gathering techniques; (3) basic and advanced data analysis methods; and (4) the substantial marketing issues that clients are interested in resolving through marketing research.
Key Features:
Appeals to users as well as suppliers of marketing research: Comprehensive topics in marketing research (such as philosophy, techniques, and applications) are delivered in a reader-friendly, applications-oriented, and non-mathematical fashion.
Covers many cutting-edge techniques of data collection and analysis: Traditional quantitative techniques, innovative qualitative techniques, and emerging online methods are presented.
Provides a broad range of current ideas and applications: The contributors address models of the impact of marketing mix variables, segmentation, brand equity, satisfaction, customer lifetime value, and marketing ROI. Chapters on international marketing research and marketing management support systems are also included.
"In addition to discussing relevant content, the various contributors to the book are excellent communicators. Sentences are clear, paragraphs are coherent, and chapters fulfill the promise of their introductions, and readers will benefit from the diagrams, figures, and charts that are used to enhance the text. I enjoyed reading this book and recommend it highly. This book will be of particular interest to advanced students, academics, and practitioners. Although statistical background is necessary to comprehend the advanced analytical techniques, most readers are likely to benefit from the overviews provided in this well-written book."
-Guldem Gokcek, JOURNAL OF MARKETING
The Handbook of Marketing Research: Uses, Misuses, and Future Advances comprehensively explores the approaches for delivering market insights for fact-based decision making in a market-oriented firm. Divided into four parts, the Handbook addresses (1) the different nuances of delivering insights; (2) quantitative, qualitative, and online data gathering techniques; (3) basic and advanced data analysis methods; and (4) the substantial marketing issues that clients are interested in resolving through marketing research.
Key Features:
Appeals to users as well as suppliers of marketing research: Comprehensive topics in marketing research (such as philosophy, techniques, and applications) are delivered in a reader-friendly, applications-oriented, and non-mathematical fashion.
Covers many cutting-edge techniques of data collection and analysis: Traditional quantitative techniques, innovative qualitative techniques, and emerging online methods are presented.
Provides a broad range of current ideas and applications: The contributors address models of the impact of marketing mix variables, segmentation, brand equity, satisfaction, customer lifetime value, and marketing ROI. Chapters on international marketing research and marketing management support systems are also included.
Reviews / Votes
"This handbook comprehensively explores approaches for delivering market insights for fact-based decision-making in a market-oriented firm. Divided into four parts, it addresses: (1) the different nuances of delivering insights, (2) quantitative, qualitative, and online data gathering techniques, (3) basic and advanced data analysis methods, and (4) the substantial marketing issues that clients are interested in receiving through marketing research. It is a valuable resource for all studetns and instructors of marketing research." -- APADE "Grover and Vriens have blended the contributions of 48 well-qualified academics and professionals to produce a comprehensive, in-depth guide to modern market research. A unique feature of this work is its emphasis on the potential of market research as a generator of marketing insights, this positioning market research as a trusted adviser. This handbook can serve as an up-to-date reference for market research suppliers as well as a guide for users. Highly Recommended." -- W. C. Struning "In addition to discussing relevant content, the various contributors to the book are excellent communicators. Sentences are clear, paragraphs are coherent, and chapters fulfill the promise of their introductions, and readers will benefit from the diagrams, figures, and charts that are used to enhance the text. I enjoyed reading this book and recommend it highly. This book will be of particular interest to advanced students, academics, and practitioners. Although statistical background is necessary to comprehend the advanced analytical techniques, most readers are likely to benefit from the overviews provided in this well-written book."-Guldem Gokcek, JOURNAL OF MARKETING -- Guldem Gokcek * Journal of Marketing - July 2007, Volume 71, Number 3 *
More details
Language
English
Place of publication
Thousand Oaks
United States
Target group
Professional and scholarly
Dimensions
Height: 260 mm
Width: 183 mm
Thickness: 43 mm
Weight
1526 gr
ISBN-13
978-1-4129-0997-6 (9781412909976)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Dr. Rajiv Grover is the Head of the Marketing Department and holder of the Terry Chair of Marketing at the Terry College of Business, The University of Georgia in Athens, Georgia. The Department of Marketing houses the unique Master of Marketing Research program, and through the Department's Center of Marketing Studies it conducts several executive programs in Marketing Research. Dr. Grover has received several honors for his research and teaching efforts including the O'Dell award for the best paper in the Journal of Marketing Research and the Hugh O. Nourse Outstanding MBA Teacher Award. He received a Ph.D. degree in Marketing from the University of Massachusetts at Amherst; an MBA degree from Indian Institute of Management, Calcutta; and an Electronics Engineering BTech degree from IIT, Kharagpur.
Dr. Marco Vriens is Group Research Manager at Microsoft Corp. Prior to joining Microsoft, he was the Chief Research Officer at Millward Brown IntelliQuest and Sr. Vice President at Research International. Prior to that, he was Professor of Marketing Research at the University of Groningen in the Netherlands. He has co-authored seminal papers on market segmentation, conjoint analysis, and choice modeling. His current interests are in the areas of strategic market research and market research organizational issues. Dr. Vriens has published more than 50 papers in a wide variety of journals. He has received several Best Paper awards including the David K. Hardin memorial award. He is also author of Conjoint Analysis in Marketing (University of Groningen, 1995). He has been a consultant to many leading companies such as IBM, Intel, Dell, and Philips. He received his Masters in Psychology in 1987 from Leyden University and his Ph.D. in Business Administration from the University of Groningen (1995).
Dr. Marco Vriens is Group Research Manager at Microsoft Corp. Prior to joining Microsoft, he was the Chief Research Officer at Millward Brown IntelliQuest and Sr. Vice President at Research International. Prior to that, he was Professor of Marketing Research at the University of Groningen in the Netherlands. He has co-authored seminal papers on market segmentation, conjoint analysis, and choice modeling. His current interests are in the areas of strategic market research and market research organizational issues. Dr. Vriens has published more than 50 papers in a wide variety of journals. He has received several Best Paper awards including the David K. Hardin memorial award. He is also author of Conjoint Analysis in Marketing (University of Groningen, 1995). He has been a consultant to many leading companies such as IBM, Intel, Dell, and Philips. He received his Masters in Psychology in 1987 from Leyden University and his Ph.D. in Business Administration from the University of Groningen (1995).
Content
Introduction: The Changing World of Marketing Research - Rajiv Grover
Acknowledgments
PART I: Foundational Design
1. Trusted Adviser: How It Helps Lay the Foundations for Insights - Rajiv Grover and Marco Vriens
2. Structuring Market Research Departments and Processes for Optimal Impact - Marco Vriens and Rajiv Grover
3. What Do "Really Good" Managers and "Really Good" Researchers Want of One Another? - Lindsay Zaltman and Gerald Zaltman
PART II: Data Collection
4. Deep Engagement With Consumer Experience: Listening and Learning With Qualitative Data - Eric J. Arnould and Amber Epp
5. Questionnaire Design and Scale Development - Naresh K. Malhotra
6. Response Biases in Marketing Research - Hans Baumgartner and Jan-Benedict E. M. Steenkamp
7. Online Marketing Research - Jeff Miller
8. Advanced Techniques and Technologies in Online Research - Scott M. Smith, Jared Smith, and Chad R. Allred
9. Sampling and Weighting - Dan Mallett
10. Dealing With Missing Data in Surveys and Databases - Marco Vriens and Sandip Sinharay
PART III: Analysis and Modeling
11. Basic Data Analysis - Scott M. Smith and Gerald S. Albaum
12. Marketing Decision Support Models: The Marketing Engineering Approach - Gary L. Lilien and Arvind Rangaswamy
13. Using Regression to Answer "What If" - Donald R. Lehmann
14. Advance Regression Models - Raghuram Iyengar and Sunil Gupta
15. Conjoint Analysis: Understanding Consumer Decision Making - David Bakken and Curtis L. Frazier
16. Construction of Efficient Designs for Discrete Choice Experiments - Warren F. Kuhfeld
17. Structural Equation Modeling - Victoria Savalei and Peter M. Bentler
18. Cluster Analysis and Factor Analysis - Subhash Sharma and Ajith Kumar
19. Latent Structure Regression - Wayne S. DeSarbo, Wagner A. Kamakura, and Michel Wedel
20. Hierachical Bayes Models - Greg M. Allenby and Peter E. Rossi
21. Hazard/Survival Models in Marketing - Pradeep K. Chintagunta and Xiaojing Dong
22. An Introduction to Data Mining - Christopher R. Stephens and R. Sukumar
PART IV: Conceptual Applications
23. Ad Testing - Allan L. Baldinger and William A. Cook
24. Modeling Marketing Mix - Gerard J. Tellis
25. A Guide to the Design and Execution of Segmentation Studies - William R. Dillon and Soumen Mukherjee
26. Measuring Brand Equity - Kevin Lane Keller
27. Customer Satisfaction Research - Richard L. Oliver
28. Measuring Customer Equity and Calculating Marketing ROI - Roland T. Rust, Katherine N. Lemon, and Valarie A. Zeithaml
29. Customer Lifetime Value - V. Kumar
30. International Marketing Research - V. Kumar
31. Marketing Management Support Systems and Their Implications for Marketing Research - Gerrit H. Van Bruggen and Berend Wierenga
Author Index
Subject Index
About the Editors
About the Contributors
Acknowledgments
PART I: Foundational Design
1. Trusted Adviser: How It Helps Lay the Foundations for Insights - Rajiv Grover and Marco Vriens
2. Structuring Market Research Departments and Processes for Optimal Impact - Marco Vriens and Rajiv Grover
3. What Do "Really Good" Managers and "Really Good" Researchers Want of One Another? - Lindsay Zaltman and Gerald Zaltman
PART II: Data Collection
4. Deep Engagement With Consumer Experience: Listening and Learning With Qualitative Data - Eric J. Arnould and Amber Epp
5. Questionnaire Design and Scale Development - Naresh K. Malhotra
6. Response Biases in Marketing Research - Hans Baumgartner and Jan-Benedict E. M. Steenkamp
7. Online Marketing Research - Jeff Miller
8. Advanced Techniques and Technologies in Online Research - Scott M. Smith, Jared Smith, and Chad R. Allred
9. Sampling and Weighting - Dan Mallett
10. Dealing With Missing Data in Surveys and Databases - Marco Vriens and Sandip Sinharay
PART III: Analysis and Modeling
11. Basic Data Analysis - Scott M. Smith and Gerald S. Albaum
12. Marketing Decision Support Models: The Marketing Engineering Approach - Gary L. Lilien and Arvind Rangaswamy
13. Using Regression to Answer "What If" - Donald R. Lehmann
14. Advance Regression Models - Raghuram Iyengar and Sunil Gupta
15. Conjoint Analysis: Understanding Consumer Decision Making - David Bakken and Curtis L. Frazier
16. Construction of Efficient Designs for Discrete Choice Experiments - Warren F. Kuhfeld
17. Structural Equation Modeling - Victoria Savalei and Peter M. Bentler
18. Cluster Analysis and Factor Analysis - Subhash Sharma and Ajith Kumar
19. Latent Structure Regression - Wayne S. DeSarbo, Wagner A. Kamakura, and Michel Wedel
20. Hierachical Bayes Models - Greg M. Allenby and Peter E. Rossi
21. Hazard/Survival Models in Marketing - Pradeep K. Chintagunta and Xiaojing Dong
22. An Introduction to Data Mining - Christopher R. Stephens and R. Sukumar
PART IV: Conceptual Applications
23. Ad Testing - Allan L. Baldinger and William A. Cook
24. Modeling Marketing Mix - Gerard J. Tellis
25. A Guide to the Design and Execution of Segmentation Studies - William R. Dillon and Soumen Mukherjee
26. Measuring Brand Equity - Kevin Lane Keller
27. Customer Satisfaction Research - Richard L. Oliver
28. Measuring Customer Equity and Calculating Marketing ROI - Roland T. Rust, Katherine N. Lemon, and Valarie A. Zeithaml
29. Customer Lifetime Value - V. Kumar
30. International Marketing Research - V. Kumar
31. Marketing Management Support Systems and Their Implications for Marketing Research - Gerrit H. Van Bruggen and Berend Wierenga
Author Index
Subject Index
About the Editors
About the Contributors