Hotel and Motel Management and Operations
3rd Edition
Published on 1. October 1993
Book
Hardback
368 pages
978-0-13-095795-5 (ISBN)
Description
For the first course in hotel operations and management, this book provides information on every facet and department of the hotel. Operation of a property management system is discussed, and sample reports for students are provided. The operation of restaurant point of sales system is also discussed, with related sample reports included.
More details
Edition
3rd edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 242 mm
Width: 182 mm
Thickness: 20 mm
Weight
688 gr
ISBN-13
978-0-13-095795-5 (9780130957955)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
I. HOTEL AND MOTEL DEVELOPMENT.
1. The History of the Hospitality Industry.
2. Types of Hotels.
3. Corporate Structures and Concepts of Operation.
4. Feasibility Determination.
II. HOTEL MANAGEMENT.
5. Hotel Structure and Staff.
6. Staffing a Hotel: The Personnel Department.
7. Reservations: Systems and Operations.
8. Sales and Public Relations.
III. HOTEL OPERATION.
9. The Front Office.
10. Food and Beverage Preparation and Service.
11. The Telephone Department.
12. Engineering.
13. Housekeeping.
14. Other Departments and Sources of Income.
15. Insurance.
IV. HOTEL ACCOUNTING AND CONTROLS.
16. The Uniform System of Accounts.
17. The Organization of Accounting.
18. Income Control.
19. Food and Beverage Cost Control.
20. Payroll.
21. Accounts Payable.
22. Credit.
23. Financial Statement: Structure and Analysis.
24. Franchising.
25. Casinos.
26. Health Spas.
27. Trends in the Industry.
Index.
1. The History of the Hospitality Industry.
2. Types of Hotels.
3. Corporate Structures and Concepts of Operation.
4. Feasibility Determination.
II. HOTEL MANAGEMENT.
5. Hotel Structure and Staff.
6. Staffing a Hotel: The Personnel Department.
7. Reservations: Systems and Operations.
8. Sales and Public Relations.
III. HOTEL OPERATION.
9. The Front Office.
10. Food and Beverage Preparation and Service.
11. The Telephone Department.
12. Engineering.
13. Housekeeping.
14. Other Departments and Sources of Income.
15. Insurance.
IV. HOTEL ACCOUNTING AND CONTROLS.
16. The Uniform System of Accounts.
17. The Organization of Accounting.
18. Income Control.
19. Food and Beverage Cost Control.
20. Payroll.
21. Accounts Payable.
22. Credit.
23. Financial Statement: Structure and Analysis.
24. Franchising.
25. Casinos.
26. Health Spas.
27. Trends in the Industry.
Index.