End-to-End Quality of Service over Cellular Networks
Data Services Performance Optimization in 2G/3G
1st Edition
Will be published approx. on 22. April 2005
Book
Hardback
328 pages
978-0-470-01180-5 (ISBN)
Description
This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view.
Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services
Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network
Provides service performance benchmarking for different technologies from real networks
Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction
Illustrates all points throughout using real world examples gleaned from cutting-edge research
This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.
Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services
Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network
Provides service performance benchmarking for different technologies from real networks
Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction
Illustrates all points throughout using real world examples gleaned from cutting-edge research
This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.
More details
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
Dimensions
Height: 251 mm
Width: 173 mm
Thickness: 24 mm
Weight
753 gr
ISBN-13
978-0-470-01180-5 (9780470011805)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Gerardo Gomez | Rafael Sanchez
End-to-End Quality of Service over Cellular Networks
Data Services Performance Optimization in 2G/3G
E-Book
10/2005
1st Edition
Wiley
€125.99
Available for download
Persons
Gerardo Gomez is Service Performance Competence Team Manager at Tartec in Spain. He received and Engineering degree in Telecommunications in the E.T.S.I. de Telecomunicacion, Universidad de Malaga in 1999. His area of research is Quality of Service management in 4G mobile networks.
Rafael Sanchez is (E)GPRS Performance Team Manager at Tartec also in Spain. He studied Telecommunications Engineering at E.T.S.I. de Telecomunicacion, Universidad de Malaga. He has worked for Nokia, and moved to Tartec in 2003.
Rafael Sanchez is (E)GPRS Performance Team Manager at Tartec also in Spain. He studied Telecommunications Engineering at E.T.S.I. de Telecomunicacion, Universidad de Malaga. He has worked for Nokia, and moved to Tartec in 2003.
Content
List of Contributors. Foreword.
Preface.
Acknowledgements.
1 Introduction (John Cullen, Mattias Wahlqvist and Gerardo Gomez).
1.1 Mobile Services in Perspective.
1.2 Mobile Technology Evolution.
1.3 Motivation for QoS.
References.
2 Cellular Wireless Technologies (Petteri Hakalin, Pablo Tapia, Juan Ramiro-Moreno, Raquel Rodriguez, Ma Carmen Aguayo-Torres and Rafael Sanchez).
2.1 Introduction.
2.2 GSM/GPRS/EDGE.
2.3 WCDMA/HSDPA.
2.4 IS-95/CDMA2000-1x, EV-DV, EV-DO.
2.5 WLAN.
2.6 Future Outlook.
References.
3 Data Services Architecture and Standardization (Salvador Hierrezuelo, Alejandro Gil, Juan Guerrero, Raquel Rodriguez, Juan Torreblanca, Mattias Wahlqvist and Gerardo Gomez)
3.1 Introduction.
3.2 Services Architecture.
3.3 Data Protocols Characteristics.
3.4 SMS/MMS.
3.5 WAP.
3.6 Web.
3.7 Push-to-Talk over Cellular (PoC).
3.8 Network Gaming Services.
References.
4 Quality of Service Mechanisms (Raquel Rodriguez, Daniel Fernandez, Hector Montes, Salvador Hierrezuelo and Gerardo Gomez).
4.1 What is Quality of Service?
4.2 IP-Based QoS.
4.3 QoS Architecture in 3GPP and 3GPP2.
4.4 QoS Policy Management.
References.
5 End-to-End Service Performance Analysis (Rafael Sanchez, Gerardo Gomez, Pablo Ameigeiras, Jorge Navarro and Gabriel Ramos).
5.1 Introduction.
5.2 Service Performance Characterization.
5.3 Data Link Effects.
5.4 Transport and Application Layer Effects.
5.5 Impact of Network Dimensioning in the Service Performance.
References.
6 Service Performance Verification and Benchmarking (Rafael Sanchez, Manuel Martinez, Salvador Hierrezuelo, Juan Guerrero and Juan Torreblanca).
6.1 Introduction.
6.2 Key Performance Indicators.
6.3 Trial Methodology.
6.4 Technology Benchmarking.
6.5 Performance Analysis Example.
References.
7 Customer Experience Management (Brian Carroll).
7.1 Overview of Customer Experience Management.
7.2 CEM and Service Management.
7.3 Advantages CEM Brings to an Operator.
7.4 Summary.
References.
8 Service Performance Optimization (Gerardo Gomez, Juan Torreblanca and Mattias Wahlqvist).
8.1 Introduction.
8.2 Network-Level Optimization.
8.3 Transport-Level Optimization.
8.4 Compression Techniques.
8.5 Performance Enhancing Proxies.
References.
Glossary.
Index.
Preface.
Acknowledgements.
1 Introduction (John Cullen, Mattias Wahlqvist and Gerardo Gomez).
1.1 Mobile Services in Perspective.
1.2 Mobile Technology Evolution.
1.3 Motivation for QoS.
References.
2 Cellular Wireless Technologies (Petteri Hakalin, Pablo Tapia, Juan Ramiro-Moreno, Raquel Rodriguez, Ma Carmen Aguayo-Torres and Rafael Sanchez).
2.1 Introduction.
2.2 GSM/GPRS/EDGE.
2.3 WCDMA/HSDPA.
2.4 IS-95/CDMA2000-1x, EV-DV, EV-DO.
2.5 WLAN.
2.6 Future Outlook.
References.
3 Data Services Architecture and Standardization (Salvador Hierrezuelo, Alejandro Gil, Juan Guerrero, Raquel Rodriguez, Juan Torreblanca, Mattias Wahlqvist and Gerardo Gomez)
3.1 Introduction.
3.2 Services Architecture.
3.3 Data Protocols Characteristics.
3.4 SMS/MMS.
3.5 WAP.
3.6 Web.
3.7 Push-to-Talk over Cellular (PoC).
3.8 Network Gaming Services.
References.
4 Quality of Service Mechanisms (Raquel Rodriguez, Daniel Fernandez, Hector Montes, Salvador Hierrezuelo and Gerardo Gomez).
4.1 What is Quality of Service?
4.2 IP-Based QoS.
4.3 QoS Architecture in 3GPP and 3GPP2.
4.4 QoS Policy Management.
References.
5 End-to-End Service Performance Analysis (Rafael Sanchez, Gerardo Gomez, Pablo Ameigeiras, Jorge Navarro and Gabriel Ramos).
5.1 Introduction.
5.2 Service Performance Characterization.
5.3 Data Link Effects.
5.4 Transport and Application Layer Effects.
5.5 Impact of Network Dimensioning in the Service Performance.
References.
6 Service Performance Verification and Benchmarking (Rafael Sanchez, Manuel Martinez, Salvador Hierrezuelo, Juan Guerrero and Juan Torreblanca).
6.1 Introduction.
6.2 Key Performance Indicators.
6.3 Trial Methodology.
6.4 Technology Benchmarking.
6.5 Performance Analysis Example.
References.
7 Customer Experience Management (Brian Carroll).
7.1 Overview of Customer Experience Management.
7.2 CEM and Service Management.
7.3 Advantages CEM Brings to an Operator.
7.4 Summary.
References.
8 Service Performance Optimization (Gerardo Gomez, Juan Torreblanca and Mattias Wahlqvist).
8.1 Introduction.
8.2 Network-Level Optimization.
8.3 Transport-Level Optimization.
8.4 Compression Techniques.
8.5 Performance Enhancing Proxies.
References.
Glossary.
Index.