Front Office Operations and Management in Hospitality Industry

The communication hub of a hotel, known as the front office, serves as a point where customers address their queries, complaints, and problems. Situated near the entrance of the hotel, the majority of front offices serve as convenient access points for guests. They play a pivotal role in shaping a positive image of the organization in the eyes of guests. Their primary objective revolves around revenue generation through the systematic reservation of hotel rooms. In addition to their primary responsibilities, front offices also engage in cross-selling and upselling hotel products to enhance net profit. Property management systems, accounting systems, and hotel computer systems are some of the key softwares utilized by hotel front offices. Through this book, constant effort has been made to make the complex subject of hotel front office management easy and informative for the students. The topics covered in it deal with the core aspects of the subject. Coherent flow of topic, student-friendly language and extensive use of examples make this book an invaluable source of knowledge.