Inbound Call Centers
Design, Implementation and Management
Published on 1. December 1993
Book
Hardback
192 pages
978-0-89006-640-9 (ISBN)
Description
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
More details
Series
Language
English
Place of publication
Norwood
United States
Target group
College/higher education
Professional and scholarly
Product notice
Laminated cover
Illustrations
1, black & white illustrations
Dimensions
Height: 224 mm
Width: 173 mm
Thickness: 18 mm
Weight
476 gr
ISBN-13
978-0-89006-640-9 (9780890066409)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Approach; problems encountered; call centre design; what this book is not; what this book is; terms and concepts; penalties for not developing a call centre strategy; issues facing the call centre specialist.