Crisis Communication

The aim of this handbook is to provide an up to date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication.Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research.Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, and a glossary of key terms, including lists of further reading for each chapter (including references to publications in English, German, and French), and sections with academic resources, such as brief descriptions of important researchers and research centers, important journals and conferences, websites, etc.The thematic chapters which form the core of the handbook cover the following levels and theoretical frameworks: Level (1): Between Text and ContextIntroduction: Crisis, Risk, Scandal, and DisasterImage Repair TheorySituational Crisis Communication TheoryContingency Theory of Crisis CommunicationRenewal Discourse TheoryCrisis Sense making TheoryRhetorical Arena TheoryVisual Crisis Communication Level (2): Organizational levelIntroduction: From Product Recalls to Volkswagen's Dieselgate ScandalCrisis Communication - From a Management PerspectiveSocial Evaluators of Organizations: from Reputation to Social ApprovalCrisis Communication in Private and Public Sector Organizations: Different but Same?Internal Crisis CommunicationWhistle blowing in OrganizationsEmployee Reactions to Negative Media CoverageCrisis Communication and Emotions: in Organizations and among StakeholdersCrisis Communication and Organizational ResilienceImprovisation: When the Crisis Communication Plan Doesn't Work Level (3): Inter-organizational levelCommunicating During Supply Chain CrisesInter-organizational Relations of Spillover Crises Level (4): Societal levelIntroduction: From Child Abuse to Environmental Crises and Financial CrisesCrisis and Emergency Risk Communication (CERC)Political ScandalsPolitical Crisis CommunicationMedia and the Mediatization of Crises and DisastersSocial Media and Crisis Communication Level (5): Inter-societal levelInternational and Global Crisis CommunicationIntercultural and Multi-cultural Crisis Communication Critical approachesThe Ethics of Crisis CommunicationBeyond Crisis Communication The FutureThe Future of Crises and Crisis Communication