Implementing Successful Credit Control

A guide and reference tool for practising credit controllers. It contains detailed practical advice on all areas of collection from initial procedures through to legal remedies in the event of default. The book can also be used as a reference for all applicants for the professional examinations set by the Institute of Credit Management, covering all the required topics. Specific areas covered include: the psychology of credit control; credit-checking procedures; collection procedures by telephone and by letter; how to overcome excuses and negotiate payment; collection agencies and solicitors; suing through high and county courts; and factoring alternatives.