Implementing Successful Credit Control

This guide is a reference tool for practising credit controllers. It contains detailed practical guidance on all areas of collection, from initial procedures set-up through to legal remedies in the event of default. The book is a reference for all applicants for the professional examinations set by the Institute of Credit Management. It covers all the required topics, and should provide a useful aide-memoire for trainees undergoing the exams. Specific areas covered include: the psychology of credit control; credit-checking procedures; collection procedures by telephone and by letter; how to overcome excuses and negotiate payment; collection agencies and solicitors; suing through High and County courts; and factoring alternatives.