Team Power
Managing Human Resources in the Hospitality Industry
Published on 26. January 2001
Book
Hardback
361 pages
978-0-13-020946-7 (ISBN)
Description
For undergraduate-level courses in Hotel, Restaurant, and Institutional Management.
Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the "ins and outs" of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance. It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning team-the approach necessary to create the exceptional guest experience-the key to success in this highly competitive marketplace.
Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the "ins and outs" of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance. It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning team-the approach necessary to create the exceptional guest experience-the key to success in this highly competitive marketplace.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 242 mm
Width: 183 mm
Thickness: 21 mm
Weight
599 gr
ISBN-13
978-0-13-020946-7 (9780130209467)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
NOEL C. CULLEN has over thirty years' experience in the foodservice/hospitality/education and culinary arts fields as a culinarian, chef patron, executive chef, trainer, director of human resources, manager, and professor of hospitality and culinary administration.
Noel holds the rare combination of culinary, foodservice, and education degrees, including the Licentiate of the City and Guilds of London Institute, a Master of Science degree in managerial technology, and a Doctor of Education degree from Boston University.
In 1995, Noel was named "ACF National Educator of the Year." Additionally he is the recipient of three "Distinguished Visiting Chef Chairs" from Johnson & Wales University. In 1997, CHRIE awarded Noel the "Chef Herman Breihaupt Trophy" for excellence in hospitality education. Cullen has presented seminars on hospitality human resources management topics both nationally and internationally.
Noel is an Associate Professor in the School of Hospitality Administration at Boston University, where he teaches culinary arts, food and beverage management, and human resources management.
Noel holds the rare combination of culinary, foodservice, and education degrees, including the Licentiate of the City and Guilds of London Institute, a Master of Science degree in managerial technology, and a Doctor of Education degree from Boston University.
In 1995, Noel was named "ACF National Educator of the Year." Additionally he is the recipient of three "Distinguished Visiting Chef Chairs" from Johnson & Wales University. In 1997, CHRIE awarded Noel the "Chef Herman Breihaupt Trophy" for excellence in hospitality education. Cullen has presented seminars on hospitality human resources management topics both nationally and internationally.
Noel is an Associate Professor in the School of Hospitality Administration at Boston University, where he teaches culinary arts, food and beverage management, and human resources management.
Content
1. Introduction.
2. Human Resources Planning: Towards Teamwork.
3. From Scientific Management to Team Building: A Historical Perspective.
4. Teamwork.
5. Creating a Vision and Building Superior Teams.
6. Total Quality Management.
7. Motivation.
8. Leadership.
9. Change.
10. Recruitment and Selection.
11. Reducing Team Member Turnover.
12. Training.
13. Understanding Human Behaviors.
14. Discipline.
15. Performance Appraisals.
16. Problem Solving and Decision Making.
17. Compensation, Benefits, and Labor Costs.
18. Communication.
19. Utilizing Time.
20. Preparing for Success.
21. Essential Employment Regulations.
Glossary of Terms.
Bibliography.
Index.
2. Human Resources Planning: Towards Teamwork.
3. From Scientific Management to Team Building: A Historical Perspective.
4. Teamwork.
5. Creating a Vision and Building Superior Teams.
6. Total Quality Management.
7. Motivation.
8. Leadership.
9. Change.
10. Recruitment and Selection.
11. Reducing Team Member Turnover.
12. Training.
13. Understanding Human Behaviors.
14. Discipline.
15. Performance Appraisals.
16. Problem Solving and Decision Making.
17. Compensation, Benefits, and Labor Costs.
18. Communication.
19. Utilizing Time.
20. Preparing for Success.
21. Essential Employment Regulations.
Glossary of Terms.
Bibliography.
Index.