Guide to Business Etiquette

Chapter 1: Understanding the Rules of Etiquette
1. Etiquette lessons from history
2. The basis of etiquette today
Chapter 2: Creating a Powerful First Impression
1. Dressing to make a good impression
2. Introducing yourself and others
3. Shaking hands
4. Interviewing basics
Chapter 3: Maintaining Business Relationships
1. Conflict resolution
2. Personal workspace
3. Office romances
4. Business travel
5. Other potential conflict situations
Chapter 4: Communication Etiquette
1. Communication etiquette
2. Face-to-face etiquette
3. Telephone etiquette
4. Writing etiquette
5. Email etiquette
6. Web page etiquette
7. Public speaking etiquette
Chapter 5: Basic Digital Etiquette
1. Telephone etiquette
2. Email etiquette
3. Webpage etiquette
4. Etiquette for other digital options
Chapter 6: Basic Business Dining Etiquette
1. Basic dining behavior
2. Basic table settings
3. Basic table manners
4. Host etiquette
5. Guest etiquette
Chapter 7: Special Dining Events
1. Invitations
2. Formal dining
3. Business banquets
4. Casual dining
Chapter 8: Successful Meetings
1. Before the meeting
2. During and after the meeting
3. Being a productive participant
4. Distance meetings
5. Parliamentary procedure
Chapter 9: Cross-Cultural Etiquette
1. Preparing for your trip
2. Greeting people
3. Establishing relationships
4. Eating and gift giving
5. Considering gender issues