Guide to Business Etiquette (Guide to Business Communication Series)
Published on 5. August 2004
Book
Paperback/Softback
128 pages
978-0-13-144917-6 (ISBN)
Description
For courses in Consulting, Human Resource Management, Management, Auditing, Career Exploration, Freshman Seminar, Business and Managerial Communication, all Capstone courses, as well as Seminars and Executive Education programs.
Providing an excellent foundation for business etiquette, this text is designed to be a brief, practical, user-friendly guide answering specific etiquette questions for the student or busy professional. Students will learn poise, build confidence, and appear professional.
Providing an excellent foundation for business etiquette, this text is designed to be a brief, practical, user-friendly guide answering specific etiquette questions for the student or busy professional. Students will learn poise, build confidence, and appear professional.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Width: 204 mm
Thickness: 5 mm
Weight
150 gr
ISBN-13
978-0-13-144917-6 (9780131449176)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Gwen Cook | Gwen O. Cook
Guide to Business Etiquette
Book
07/2010
2nd Edition
Pearson
€82.49
Shipment within 15-20 days
Content
1. Understanding the Rules of Etiquette.
Etiquette Lessons from History. The Basis of Etiquette Today.
2. Creating a Powerful First Impression.
Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics.
3. Maintaining Business Relationships.
Conflict Resolution. Office Romances. Business Travel. Personal Work Space.
4. Communication Etiquette.
Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.
5. Basic Business Dining Etiquette.
Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette. Guest Etiquette.
6. Special Dining Events.
Invitations. Formal Dining. Casual Dining. Business Banquets.
7. Successful Meetings.
Before the Meeting. During and After the Meeting. Being a Productive Participant. Distance Meetings. Use Parliamentary Procedure.
8. Cross-Cultural Etiquette.
Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and Gift-Giving. Considering Gender Issues.
Etiquette Lessons from History. The Basis of Etiquette Today.
2. Creating a Powerful First Impression.
Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics.
3. Maintaining Business Relationships.
Conflict Resolution. Office Romances. Business Travel. Personal Work Space.
4. Communication Etiquette.
Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.
5. Basic Business Dining Etiquette.
Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette. Guest Etiquette.
6. Special Dining Events.
Invitations. Formal Dining. Casual Dining. Business Banquets.
7. Successful Meetings.
Before the Meeting. During and After the Meeting. Being a Productive Participant. Distance Meetings. Use Parliamentary Procedure.
8. Cross-Cultural Etiquette.
Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and Gift-Giving. Considering Gender Issues.