Producing and Managing Restricted Activities
Avoidance and withholding in institutional interaction
Published on 27. March 2015
Book
Hardback
382 pages
978-90-272-5660-7 (ISBN)
Description
This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.
Reviews / Votes
By laying out in their introduction a clear framework for understanding the concepts of restricted activity, constraint, withholding and avoidance, and by providing in one place 10 strong empirical chapters which show, in various ways, how these concepts can be utilized in data-driven analysis of institutional interaction, the editors have produced an excellent volume which furthers our understanding of how the institutionality of institutional interaction is constructed by participants. -- Eric Hauser, University of Electro-Communications, Japan and University of Hawaii at Manoa, USA, in Discourse Studies, 18(5), 2016.More details
Series
Language
English
Place of publication
Amsterdam
Netherlands
Target group
Professional and scholarly
Illustrations
+ index
Dimensions
Height: 245 mm
Width: 164 mm
Weight
765 gr
ISBN-13
978-90-272-5660-7 (9789027256607)
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Schweitzer Classification
Other editions
Additional editions
Fabienne H.G. Chevalier | John Moore
Producing and Managing Restricted Activities
Avoidance and withholding in institutional interaction
E-Book
03/2015
1st Edition
John Benjamins Publishing Company
€123.99
Available for download
Persons
Content
1. Producing and managing restricted activities: An introduction to avoidance and withholding in institutional interaction (by Chevalier, Fabienne H.G.); 2. Assessments, interrogatives and semi-scripted talk in managing a restriction on advising (by Moore, John); 3. Avoiding giving advice in telephone counselling for children and young people: Empowerment as practical action (by Butler, Carly); 4. Withholding explicit assessments in tourist-office talk (by Chevalier, Fabienne H.G.); 5. "But whose side are you on?": Doing being independent in telephone-mediated dispute resolution (by Weatherall, Ann); 6. "Don't tell him just help him": Restricted interactional activity during a classroom writing lesson (by Davidson, Christina); 7. "I'll suggest that to your doctor": Managing interactional restrictions on treatment provision in secondary care obesity consultations (by Webb, Helena); 8. Linguistic and interactional restrictions in an outpatient clinic: The challenge of delivering the diagnosis and explaining the aetiology of functional neurological problems (by Monzoni, Chiara M.); 9. Responses to indirect complaints as restricted activities in Therapeutic Community meetings (by Pino, Marco); 10. Talking to/through the baby to produce and manage disaffiliation during well-child visits (by Zanini, Claudia); 11. Concessions in audiology (by Heinemman, Trine); 12. Transcription conventions; 13. Notes on contributors; 14. Author index; 15. Subject index