Cases on Handling Risks and Service Recovery in Tourism, Travel and Transport

This book is a collection of research-based case studies in risk management and recovery in the tourism, travel and transport industries, drawn from around the world. Readers will find examples and tools from a variety of contexts. The authors provide help to understand the challenges in each case and guide readers to be able to handle similar situations effectively.

This book will be valuable to people in academia, policy, and practice. Students and research scholars looking for insights into research on risk management and service recovery in tourism, travel and transport will find a fresh collection of global cases to inspire their studies and further research. Practitioners in tourism, travel and transport, in private and governmental institutions, will find the cases helpful in steering decision-making towards a more comprehensive risk management & service recovery strategy.