Procedures for the Automated Office
6th Edition
Published on 12. August 2004
Book
Paperback/Softback
624 pages
978-0-13-112149-2 (ISBN)
Description
For Office Administration, Procedure, and Management courses.
Designed to prepare students for employment in today's office environment, the principles and techniques presented in this text provide students with the essential skills they need to understand basic office procedures, enhance their professional value, and manage their jobs with greater confidence and less frustration. Students become aware that each office worker is a communication link: in person, over the telephone, via computer, and in writing.
Designed to prepare students for employment in today's office environment, the principles and techniques presented in this text provide students with the essential skills they need to understand basic office procedures, enhance their professional value, and manage their jobs with greater confidence and less frustration. Students become aware that each office worker is a communication link: in person, over the telephone, via computer, and in writing.
More details
Edition
6th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 276 mm
Width: 210 mm
Thickness: 23 mm
Weight
1246 gr
ISBN-13
978-0-13-112149-2 (9780131121492)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Sharon C. Burton | Nelda J. Shelton
Office Procedures for the 21st Century & Student Workbook Package
Book
02/2007
7th Edition
Pearson
€103.98
Article exhausted; check for reprint
Previous edition
Sharon C. Burton | Nelda J. Shelton | Lucy Mae Jennings
Procedures for the Automated Office
Book
08/2001
5th Edition
Pearson
€39.60
Article exhausted; check for reprint
Content
I. Understanding YOUR WORKING ENVIRONMENT.
1. Understanding The Changing and Challenging Office.
2. Communicating Effectively.
3. Managing Your Work and Time.
II. PROCESSING INFORMATION.
4. Using Technology and Understanding the Office Professional's Role.
5. Preparing Communications.
6. Processing Mail.
7. Managing Your Records.
III. WORKING WITH THE OFFICE TEAM.
8. Handling Financial Procedures.
9. Providing Customer Service, Scheduling Appointments, and Receiving Visitors.
10. Making Travel Arrangements.
11. Planning Meetings and Conferences.
12. Using Telecommunications in the Office.
13. Working in a Medical Office
14. Working in a Legal Office
IV. PREPARING FOR YOUR FUTURE.
15. Preparing for Your Job Search.
16. Preparing to Meet the Challenges.
Appendix A: Punctuation.
Glossary.
Index.
Proofreading Symbols.
1. Understanding The Changing and Challenging Office.
2. Communicating Effectively.
3. Managing Your Work and Time.
II. PROCESSING INFORMATION.
4. Using Technology and Understanding the Office Professional's Role.
5. Preparing Communications.
6. Processing Mail.
7. Managing Your Records.
III. WORKING WITH THE OFFICE TEAM.
8. Handling Financial Procedures.
9. Providing Customer Service, Scheduling Appointments, and Receiving Visitors.
10. Making Travel Arrangements.
11. Planning Meetings and Conferences.
12. Using Telecommunications in the Office.
13. Working in a Medical Office
14. Working in a Legal Office
IV. PREPARING FOR YOUR FUTURE.
15. Preparing for Your Job Search.
16. Preparing to Meet the Challenges.
Appendix A: Punctuation.
Glossary.
Index.
Proofreading Symbols.