Introduction to Operations and Supply Chain Management with Advanced Decision Support Tools

1. Introduction to Operations and Supply Chain Management

Why Study Operations & Supply Chain Management? Important Trends. Operations & Supply Chain Management and You. Purpose an Organization of this Book.

2. Operations and Supply Chain Strategies
Dell Computer Corporation

Elements of the Business. Strategy. Operations and Supply Chain Strategies.

3. Business Processes
Procter & Gamble

Business Processes. Mapping Business Processes. Measuring Process Performance. Reducing Cycle Times. Benchmarking.
Strategies for Business Process Improvement

4. Managing Quality
Decatur Trust Bank

Quality Defined. Total Cost of Quality. Total Quality Management. Continuous Improvement Tools. Statistical Quality Control.
Managing Quality Across the Supply Chain.



5. Managing Projects
Bechtel Group

The Growing Importance of Project Management. Project Phases. Project Management Tools.



6. Developing Products and Services
Whirlpool

Operations & Supply Chain Perspectives on Design. The Development Process. Organizational Roles in Product and Service
Development. Approaches to improving Product and Service Designs.



7. Process Choice and Layout Decisions in Manufacturing and Services
Bliven Furniture Company

Manufacturing Processes. Product Customization Within the Supply Chain. Service Processes. Layout DecisionModels.

8. Managing Capacity
Merck and Crixivan

Capacity. Three common capacity strategies. Methods for evaluating capacity alternatives. Advanced perspectives on capacity.

9. Forecasting
Ford's Palladium Debacle

Forecast Types. Laws of Forecasting. Selecting a Forecasting Method. Qualitative Forecasting Methods. Time-Series Forecasting Models.
Causal Forecasting Models. Measures of Forecast Accuracy. Computer-Based Forecasting Packages. Collaborative Forecasting, Planning
and Replenishment (CFPR).

10. Sourcing Decisions & the Purchasing Process
Dell Computer Corporation

Why Purchasing is Critical. The Sourcing Decision. Sourcing Strategies. The Purchasing Process. Multi-Criteria Decision Models in
Sourcing. Trends in Purchasing Management.

11. Logistics
Kraft Foods

The Logistics Renaissance. Why Logistics is Critical. Logistics Decision Areas. Logistics Strategy. Logistics Decision Models.

12. Sales and Operations Planning (Aggregate Planning)
Covolo Diving Gear, Part 1

S&OP in the Planning Cycle. Major Approaches to S&OP. Organizing for and Implementing S&OP. Service Considerations.
Linking S&OP Throughout the Supply Chain. Applying Optimization Modeling to S&OP.

13. Managing Inventory Throughout the Supply Chain
Amazon.com

The Role of Inventory. Periodic Review Systems. Continuous Review Systems. Single Period Inventory Systems. Inventory in the Supply
Chain. Proactive Management of Independent Demand Inventory.

14. Managing Production Across the Supply Chain
Herman Miller

Master Scheduling. Material Requirements Planning. Production Activity Control and Vendor Order Management. Synchronizing Planning
and Control across the Supply Chain.

15. JIT / Lean Production
Toyota Motor Company

The JIT Perspective on Waste. The JIT Perspective on Inventory. Kanban Systems.

16. Managing Information Technologies Across the Supply Chain

Understanding Information Needs. Diagnosing and Improving Supply Chain Information Flows. Supply Chain Information Systems.
Software Vendor Profiles.