Business Communication Today

Prologue: Planning For Career Success

Part 1: Understanding the Foundations of Business Communication
Chapter 1: Achieving Success Through Effective Business Communication
Chapter 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills
Chapter 3: Communicating Interculturally

Part 2: Applying the Three-Step Writing Process
Chapter 4: Planning Business Messages
Chapter 5: Writing Business Messages
Chapter 6: Completing Business Messages

Part 3: Crafting Brief Messages
Chapter 7: Crafting Messages for Electronic Media
Chapter 8: Writing Routine and Positive Messages
Chapter 9: Writing Negative Messages
Chapter 10: Writing Persuasive Messages

Part 4: Supporting Messages with Quality Information
Chapter 11: Finding, Evaluating, and Processing Information
Chapter 12: Understanding and Designing for Visual Communication

Part 5: Planning, Writing, and Completing Reports and Proposals
Chapter 13: Planning Reports and Proposals
Chapter 14: Writing Reports and Proposals
Chapter 15: Completing Reports and Proposals

Part 6: Designing and Delivering Oral Presentations
Chapter 16: Creating and Delivering Oral and Online Presentations
Chapter 17: Enhancing Presentations with Slides and Other Visuals

Part 7: Writing Employment Messages and Interviewing for Jobs
Chapter 18: Building Careers and Writing Resumes
Chapter 19: Applying and Interviewing for Employment

Appendix A: Format and Layout of Business Documents
Appendix B: Documentation of Report Sources
Appendix C: Correction Symbols
Video Guide: Applications and Exercises
Handbook of Grammar, Mechanics, and Usage