The Service Systems Toolbox
Published on 1. October 2011
Book
Paperback/Softback
352 pages
978-0-9568307-0-8 (ISBN)
Description
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
More details
Language
English
Place of publication
Buckingham
United Kingdom
Product notice
Paperback (trade)
Illustrations
black & white illustrations
Dimensions
Height: 254 mm
Width: 178 mm
Thickness: 20 mm
Weight
663 gr
ISBN-13
978-0-9568307-0-8 (9780956830708)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
John Bicheno is a professional engineer who has been learning about Lean since 1982 when he had links with Toyota South Africa. For 12 years he was Director of the first dedicated Master's degree in Lean in the world at Lean Enterprise Research Centre, Cardiff University, and is now Emeritus Professor of Lean Enterprise at Buckingham University.