CTI Business Solutions
How to Put Computer Telephony to Work
Published on 1. February 1997
Book
Hardback
566 pages
978-0-07-006153-8 (ISBN)
Description
This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.
More details
Series
Language
English
Place of publication
New York
United States
Publishing group
McGraw-Hill Education - Europe
Target group
Professional and scholarly
Illustrations
75ill.
Dimensions
Height: 230 mm
Weight
954 gr
ISBN-13
978-0-07-006153-8 (9780070061538)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Introduction to telephony and CTI; benefits of CTI; improving profitability and productivity; CTI products and services; CTI hardware and software; planning; development and purchasing of CTI solutions; first/third party call control; direct connect client/server configurations.