Improving the Test Process

Graham Bath's experience in testing spans over 25 years and has covered a wide array of domains and technologies. As a test manager, he has been responsible for the testing of mission-critical systems in spaceflight, telecommunications, and police incident control. Graham has designed tests to the highest levels of rigor within real-time aerospace systems such as the Eurofighter military aircraft. As a principal consultant for the T-Systems Global Delivery Unit "Testing Services" he has mastered the Quality Improvement Programs of several major companies, primarily in the financial and government sectors. In his current position, Graham is responsible for the company's training and test consulting programs. Graham is co-author of the ISTQB Expert Level syllabus, "Improving the Test Process". He is a long-standing member of the German Testing Board and is chairman of the ISTQB Expert Level working group. Erik van Veenendaal, CIS (www.erikvanveenendaal.nl) has been working as a practitioner and manager in the IT-industry since 1987. After a career in software development, he transferred to the area of sofware quality. As a test analyst, test manager, and test consultant, Erik has over 20 years of practical testing experitence. He has also been a senior lecturer in the Technology Management department at the Eindhoven University of Technology for almost 10 years. Erik founded Improve Quality Services BV (www.improveqs.nl) in 1998 as an independent organization that focuses on advanced high-quality services. He has been the company director for over 12 years. Under his direction, Improve Quality Services became a leading testing company in The Netherlands. Erik is the co-author of numerous papers and a number of books on software quality and testing, including the best sellers ISTQB Foundations of Software Testing and Test Maturity Model integration (TMMi). He is a regular speaker at both national and international testing conferences and a leading international trainer in the field of software testing. Since its foundation in 2002, Erik has been heavily involved in the International Software Testing Qualifications Board (ISTQB). Form 2005 to 2009, he was the vice president of the ISTQB organization; he has been the lead of the ISTQB Expert Level working party for over 10 years. As a co-author, he is also involved in writing the Foundation, Advanced, and Expert Level syllabi. Erik is one of the founders of the TMMi Foundation and is the lead developer of the TMMi model. For his outstanding contribution to the field of testing, Erik received the European Testing Exellence Award.