Introduction to Management in the Hospitality Industry

the latest challenges and opportunities for hospitality managers, covered in a thoroughly revised new edition Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities.The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, Internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Ninth Edition gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible, including: * Six chapters dedicated to management topics, with examples and case studies demonstrating the tools hospitality managers use to solve problems * New trends in lodging, focusing on new electronic distribution channels * Expanded coverage of franchising, gaming, and spas * The latest coverage of electronic resources for managers, including online recruiting * Exploration of the significant changes that have taken place in hospitality and tourism in the post-9/11 world * New and revised Internet exercises to familiarize students with Internet usage in today's hospitality industry Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them.