Tourism and Hospitality: ICT Tools and Applications

Travel and tourism technology can be described as the application of information and communications technology (ICT), e-commerce, and other technology solutions in the field of tourism, travel and hospitality. There are various emerging technological developments such as contactless payments, virtual reality, AI chatbots, cybersecurity measures, Internet of things (IoT), artificial intelligence and augmented reality in the field of tourim and hospitality. The implementation of recognition technology in tourism industry has several advantages such as increased security, service non-transferability, and a higher level of efficiency. There are four major types of recognition technologies, namely, face recognition, voice recognition, fingerprint recognition and eye scanning. Face recognition technology assists in automated check-in into hotels and flights. The system of contactless payments is another prominent technology used in travel that has made the process of payments and receipts less time-consuming and safer. This book outlines the applications of ICT tools in tourism and hospitality industry in detail. A number of latest researches have been included to keep the readers up-to-date with the global concepts in this area of study.