
Handbook of ICT in Tourism and Hospitality
Elise Baker(Editor)
Willford Press
Published on 25. August 2025
Book
Hardback
182 pages
978-1-64728-766-5 (ISBN)
Description
Information and Communication Technology (ICT) plays a pivotal role in transforming the landscape of tourism and hospitality industries. From online booking systems and virtual tours to personalized recommendations and digital marketing strategies, ICT has revolutionized how businesses engage with customers and manage operations. It enables real-time communication, enhances customer experiences through tailored services, and optimizes resource management. Moreover, ICT facilitates global connectivity, enabling businesses to reach a wider audience and adapt to changing market demands swiftly. The integration of technologies like AI, IoT, and data analytics further enhances decision-making processes and operational efficiencies, ultimately leading to improved customer satisfaction and business profitability. Embracing ICT not only streamlines operations but also fosters innovation, ensuring that tourism and hospitality sectors remain competitive and responsive to the evolving expectations of modern travelers. The various studies that are constantly contributing towards advancing technologies and evolution of this field are examined in detail. Some of the diverse topics covered in this book address the varied topics that fall under this category. It aims to serve as a resource guide for students and experts alike and contribute to the growth of the discipline.
More details
Language
English
Place of publication
United States
Product notice
sewn/stitched
Cloth over boards
ISBN-13
978-1-64728-766-5 (9781647287665)
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Schweitzer Classification