Avaya Networking
Book
Paperback/Softback
448 pages
978-0-07-138190-1 (ISBN)
Description
As a spinoff of Lucent Technologies, Avaya enjoys the rarest of positions as a startup with a number one market share. 78% of the Fortune 500 is powered by Avaya telephony systems, which include desktop phones, paging, voice mailboxes, messaging and call centres. Today all of these systems require integration with, or migration to, IP-based networks. Going forward, Avaya faces the challenge of re-making its image from "telephone company" to "enterprise solution and service provider". This book, the first ever on Avaya product lines, is a key element of the Avaya marketing strategy.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Professional and scholarly
Illustrations
illustrations
Dimensions
Height: 235 mm
Width: 191 mm
ISBN-13
978-0-07-138190-1 (9780071381901)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
I. The Next Challenge for the Enterprise: The Customer Economy and Customer-Centric Networking; II. Enterprise Class Converged Networks; a. Multiservice infrastructures; b. IP telephony; c. Meeting enterprise class requirements; d. Architecture principles; III. Customer Relationship Management; a. Building tomorrow's call centers; b. Personalizing the customer relationship; c. Controlling TCO; d. Guaranteeing service levels; e. Customer-oriented network policies; IV. Unified Communications; a. Deploying broadband and wireless system capabilities; b. Building comm-enabled portals; c. Text, voice, and wireless messaging; d. Location-based services; e. Presence management; f. Multimedia; V. Building in Convergence Readiness; a. Ensuring flexible implementations; b. Ensuring high availability; c. Optimizing investment potential; d. Planning for change