Managing Quality in the Service Sector
1st Edition
Published on 25. December 1996
Book
Hardback
224 pages
978-0-7494-1954-7 (ISBN)
Description
This work offers a coherent strategy for quality improvement and the tools and techniques at each stage of the strategy to enable them to make it happen. It brings together a strategic mission and a working plan to show how to bring about service quality improvement in practice.
More details
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Product notice
Cloth over boards
Dimensions
Height: 234 mm
Width: 142 mm
ISBN-13
978-0-7494-1954-7 (9780749419547)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Competing improvement methodologies; process basis of improvement; mission into action; understanding business processes; introduction to process analysis; using statistics; introduction to control charting; variables charting; attributes charting; opportunities for process innovation.