Front Office
Procedures, Social Skills and Management
Published on 25. January 1991
Book
Paperback/Softback
264 pages
978-0-7506-0024-8 (ISBN)
Description
Designed for students studying front office operations, this text reflects the relative importance of different aspects of a hotel receptionist's job. It describes clerical operations, and explains how to deal with clients, enquiries, reservations, room allocations, bills, check-outs and more.
More details
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Adult education
Product notice
Paperback (UK-trade)
Illustrations
index
Dimensions
Height: 246 mm
Width: 189 mm
Weight
673 gr
ISBN-13
978-0-7506-0024-8 (9780750600248)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
03/1999
2nd Edition
Butterworth-Heinemann
€73.20
Shipment within 15-20 days
Previous edition
John Royston Seaford Beavis | S. Medlik | R.A. Pullen
A Manual of Hotel Reception
Book
09/1981
3rd Edition
Butterworth-Heinemann
€33.58
Article exhausted; check for reprint
Content
Part 1 Procedural aspects: advance bookings; check-in; guest accounting; security. Part 2 Psychological aspects: hospitality; social skills; sales; marketing aspects. Part 3 Management aspects: tariffs; yield management; control; staffing and equipment.