Step Up and Stand Out
Published on 30. May 2016
Video
DVD Video
277 pages
978-1-59370-376-9 (ISBN)
Description
In Step Up and Stand Out, dynamic speaker and bestselling author Frank Viscuso discusses ways that individuals and teams can step up, stand out, and provide the best service possible. This 2.5-hour seminar offers internal and external customer service tips and features content from Deputy Chief Viscuso's popular leadership and team building seminars. Viscuso also shares real stories from throughout the United States fire service that serve as examples of exceptional customer service.
Topics Include: Improving morale; Critiquing and delegation techniques; Dealing with insubordination; Conducting effective meetings and after-action reviews
This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference.
Run Time: 2 Hours 26 Minutes
Topics Include: Improving morale; Critiquing and delegation techniques; Dealing with insubordination; Conducting effective meetings and after-action reviews
This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference.
Run Time: 2 Hours 26 Minutes
More details
Language
English
Place of publication
Tulsa
United States
Target group
Professional and scholarly
Dimensions
Height: 190 mm
Width: 140 mm
Thickness: 30 mm
Weight
136 gr
ISBN-13
978-1-59370-376-9 (9781593703769)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Frank Viscuso, a career deputy chief from Kearny, New Jersey, USA is an instructor and keynote speaker who specializes in officer and leadership development. He is the author of six books, including Step Up and Lead and Step Up Your Teamwork.