
Managing Activities CDROM
Delivering Customer Service and Quality
Butterworth-Heinemann (Publisher)
Published on 10. March 2005
Software
CD-ROM
978-0-7506-5929-1 (ISBN)
Description
From customer service to operations strategy, this comprehensive range of tutorials on managing resources provides an extremely flexible package for tutors teaching management courses at Certificate and Diploma level. Part-time and short course tutors will find the pack particularly useful. "Managing Activities" takes the grind out of preparing teaching materials from scratch, leaving time to structure tutorials to suit the needs of different groups. It contains 20 self-contained tutorial sessions each containing a selection of activities session plans and outcomes, clearly mapped to the MCI units and elements instructions and timings for delivering the activities hand-outs, worksheets and case studies OHT masters clearly relating to the notes and handouts guidance on evidence gathering and portfolio building. Compact, easy- to-use, and portable, this book contains new and up-dated material that can be customized for each course taken with own material.
More details
Series
Edition
New edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Developed for Tutors and Trainers for middle to senior level managers to develop skills in the their selected areas. Suitable for Level 4 and 5 S/NVQ courses.
Edition type
New edition
Dimensions
Height: 186 mm
Width: 123 mm
ISBN-13
978-0-7506-5929-1 (9780750659291)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Stimulating activities; session plans and outcomes mapped to MCI units; hand-outs; work sheets and case studies.