ASL 2 - A Framework for Application Management
Published on 4. August 2014
249 pages
978-94-018-0554-4 (ISBN)
Description
This book is the official manual of ASL® 2, an evolutional improved version of ASL that was introduced in 2001. ASL, Application Services Library, is a public domain process framework for application management. This book describes the application management processes as recognized by ASL. It also describes the finer details of these processes. This book is also used by the ASL BiSL Foundation in order to determine what ASL is. This book has been written with the assumption that the reader is familiar with application management, with how it is executed, and with the activities concerned. It contains tips and suggestions to assist in the implementation of processes, Therefore it can be used as a starting point from which to set up application management processes. The ASL 2 framework supports the implementation of application management, supported by additional best practices; these can be found on the website of the ASL BiSL Foundation. See: www.aslbislfoundation.org ASL 2 aligns with other frameworks e.g. ITIL® and BiSL® (for Business information management). The following topics are addressed in this book: - Introduction to the main structure of ASL 2; - Description of all ASL 2 clusters; - Introduction to the implementation of ASL 2; - Frequently Asked Questions on the ASL 2 framework; - Changes between ASL version 1 and ASL 2. This book is the official core study guide for the ASL 2 Foundation exam.
More details
Edition
Russian Edition
Language
Other
Place of publication
Netherlands
Target group
Professional and scholarly
File size
3,58 MB
ISBN-13
978-94-018-0554-4 (9789401805544)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Remko van der Pols | Van Haren Publishing
ASL 2
Book
06/2012
Van Haren Publishing BV
€75.71
No shipping information available
Content
1 - Colophon [Seite 5]
2 - Foreword [Seite 6]
3 - Contents [Seite 10]
4 - 1 Introduction [Seite 12]
4.1 - 1.1 Goal of this book [Seite 12]
4.2 - 1.2 Main changes in ASL 2 in relation to ASL 1 [Seite 12]
4.3 - 1.3 Structure of the book [Seite 13]
5 - 2 Application managementin the 21st century [Seite 16]
5.1 - 2.1 Introduction and chapter structure [Seite 16]
5.2 - 2.2 Developments [Seite 17]
5.3 - 2.3 Impact on application management and its design [Seite 22]
5.4 - 2.4 Impact and consequences within ASL [Seite 29]
6 - 3 The ASL framework [Seite 40]
6.1 - 3.1 The framework for application management [Seite 40]
6.2 - 3.2 Structure of the ASL framework [Seite 44]
7 - 4 Application support processes [Seite 46]
7.1 - 4.1 Introduction [Seite 46]
7.2 - 4.2 Use support [Seite 51]
7.3 - 4.3 Confi guration management [Seite 58]
7.4 - 4.4 IT operation management [Seite 62]
7.5 - 4.5 Continuity management [Seite 70]
8 - 5 Application maintenance andrenewal processes [Seite 76]
8.1 - 5.1 Introduction [Seite 76]
8.2 - 5.2 Impact analysis [Seite 80]
8.3 - 5.3 Design [Seite 86]
8.4 - 5.4 Realization [Seite 92]
8.5 - 5.5 Testing [Seite 96]
8.6 - 5.6 Implementation [Seite 101]
9 - 6 Connecting processes [Seite 108]
9.1 - 6.1 Introduction [Seite 108]
9.2 - 6.2 Change management [Seite 109]
9.3 - 6.3 Software control and distribution [Seite 115]
10 - 7 Management processes [Seite 122]
10.1 - 7.1 Introduction and management topics [Seite 122]
10.2 - 7.2 Contract management [Seite 127]
10.3 - 7.3 Planning and control [Seite 135]
10.4 - 7.4 Quality management [Seite 142]
10.5 - 7.5 Financial management [Seite 147]
10.6 - 7.6 Supplier management [Seite 152]
11 - 8 Application strategy [Seite 160]
11.1 - 8.1 Introduction [Seite 160]
11.2 - 8.2 IT developments strategy [Seite 163]
11.3 - 8.3 Customer organizations strategy [Seite 166]
11.4 - 8.4 Customer environment strategy [Seite 169]
11.5 - 8.5 Application life cycle management [Seite 174]
11.6 - 8.6 Application portfolio management [Seite 179]
12 - 9 Application managementorganization strategy [Seite 186]
12.1 - 9.1 Introduction [Seite 186]
12.2 - 9.2 Account and market defi nition [Seite 190]
12.3 - 9.3 Capabilities defi nition [Seite 195]
12.4 - 9.4 Technology defi nition [Seite 199]
12.5 - 9.5 Supplier defi nition [Seite 204]
12.6 - 9.6 Service delivery defi nition [Seite 208]
13 - 10 Using ASL [Seite 212]
13.1 - 10.1 Introduction [Seite 212]
13.2 - 10.2 Pitfalls [Seite 213]
13.3 - 10.3 Design and implementation factors and strategies [Seite 216]
13.4 - 10.4 NEN 3434 and the maturity levels [Seite 217]
13.5 - 10.5 Additional tools [Seite 219]
13.6 - 10.6 Integration of services and connection betweenthe models [Seite 220]
14 - Appendices [Seite 224]
14.1 - A Frequently asked questions(FAQs) [Seite 226]
14.2 - B ASL 2 modifi cations to ASL 1 [Seite 230]
14.3 - C Diagram techniques [Seite 236]
14.4 - D Consistency between ASL andBiSL [Seite 238]
14.5 - E Literature and further reading [Seite 242]
15 - Index [Seite 244]
2 - Foreword [Seite 6]
3 - Contents [Seite 10]
4 - 1 Introduction [Seite 12]
4.1 - 1.1 Goal of this book [Seite 12]
4.2 - 1.2 Main changes in ASL 2 in relation to ASL 1 [Seite 12]
4.3 - 1.3 Structure of the book [Seite 13]
5 - 2 Application managementin the 21st century [Seite 16]
5.1 - 2.1 Introduction and chapter structure [Seite 16]
5.2 - 2.2 Developments [Seite 17]
5.3 - 2.3 Impact on application management and its design [Seite 22]
5.4 - 2.4 Impact and consequences within ASL [Seite 29]
6 - 3 The ASL framework [Seite 40]
6.1 - 3.1 The framework for application management [Seite 40]
6.2 - 3.2 Structure of the ASL framework [Seite 44]
7 - 4 Application support processes [Seite 46]
7.1 - 4.1 Introduction [Seite 46]
7.2 - 4.2 Use support [Seite 51]
7.3 - 4.3 Confi guration management [Seite 58]
7.4 - 4.4 IT operation management [Seite 62]
7.5 - 4.5 Continuity management [Seite 70]
8 - 5 Application maintenance andrenewal processes [Seite 76]
8.1 - 5.1 Introduction [Seite 76]
8.2 - 5.2 Impact analysis [Seite 80]
8.3 - 5.3 Design [Seite 86]
8.4 - 5.4 Realization [Seite 92]
8.5 - 5.5 Testing [Seite 96]
8.6 - 5.6 Implementation [Seite 101]
9 - 6 Connecting processes [Seite 108]
9.1 - 6.1 Introduction [Seite 108]
9.2 - 6.2 Change management [Seite 109]
9.3 - 6.3 Software control and distribution [Seite 115]
10 - 7 Management processes [Seite 122]
10.1 - 7.1 Introduction and management topics [Seite 122]
10.2 - 7.2 Contract management [Seite 127]
10.3 - 7.3 Planning and control [Seite 135]
10.4 - 7.4 Quality management [Seite 142]
10.5 - 7.5 Financial management [Seite 147]
10.6 - 7.6 Supplier management [Seite 152]
11 - 8 Application strategy [Seite 160]
11.1 - 8.1 Introduction [Seite 160]
11.2 - 8.2 IT developments strategy [Seite 163]
11.3 - 8.3 Customer organizations strategy [Seite 166]
11.4 - 8.4 Customer environment strategy [Seite 169]
11.5 - 8.5 Application life cycle management [Seite 174]
11.6 - 8.6 Application portfolio management [Seite 179]
12 - 9 Application managementorganization strategy [Seite 186]
12.1 - 9.1 Introduction [Seite 186]
12.2 - 9.2 Account and market defi nition [Seite 190]
12.3 - 9.3 Capabilities defi nition [Seite 195]
12.4 - 9.4 Technology defi nition [Seite 199]
12.5 - 9.5 Supplier defi nition [Seite 204]
12.6 - 9.6 Service delivery defi nition [Seite 208]
13 - 10 Using ASL [Seite 212]
13.1 - 10.1 Introduction [Seite 212]
13.2 - 10.2 Pitfalls [Seite 213]
13.3 - 10.3 Design and implementation factors and strategies [Seite 216]
13.4 - 10.4 NEN 3434 and the maturity levels [Seite 217]
13.5 - 10.5 Additional tools [Seite 219]
13.6 - 10.6 Integration of services and connection betweenthe models [Seite 220]
14 - Appendices [Seite 224]
14.1 - A Frequently asked questions(FAQs) [Seite 226]
14.2 - B ASL 2 modifi cations to ASL 1 [Seite 230]
14.3 - C Diagram techniques [Seite 236]
14.4 - D Consistency between ASL andBiSL [Seite 238]
14.5 - E Literature and further reading [Seite 242]
15 - Index [Seite 244]
