ISO/IEC 20000 - An Introduction
Published on 3. March 2008
237 pages
978-94-018-0133-1 (ISBN)
Description
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
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Jan Bon | Leo Selm
ISO/IEC 20000 An Introduction
E-Book
03/2008
1st Edition
van Haren Publishing
€59.44
Available for download
Jan van Bon | Leo van Selm
ISO/IEC 20000 an Introduction
Book
02/2008
Van Haren Publishing BV
€65.50
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